Easter Seals Jobs

The Help Desk Specialist primary responsibilities include answers inbound calls and emails for technical assistance from Shareholders, Participants, Associates and Vendors. This person will handle t roubleshooting and diagnosis of technical issues for users using internal Applications. The position answers calls from external customers related to accessing account information through various types of media including Internet and phone access. Also, the helpdesk will escalate problems to Level II and supervisor based on department operations and procedures as necessary.

General Information:

40% of calls are password resets.

Desk supports internal and external users.

The desk supports over 400 apps, but about 12 of them account for 80% of the calls regarding apps.

There is No Quota regarding number of calls an agent must take, they are more focused on the quality of the call.

The desk takes about 1000 calls per day, 30-50 per person.

The average call is 6-7 minutes and the goal is to be on the phone for 70% of every hour.

Top Skills' Details

1. Person should have strong customer service skills within a structure call center environment

2.Windows 10(preferred) (1-2 years experience supporting / troubleshooting)

3. Microsoft Office Suite 2010 (1-2 years experience supporting troubleshooting

4. 1-2 years of call center / technical support experience in an environment that uses a ticketing system

Additional Skills & Qualifications:

Person needs to professional with excellent interpersonal skills. They need to be able to handle high-volume of calls and have great attention to detail.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.