Easter Seals Jobs

Animal Hospital Front Desk

Ottawa, ON

Full-time, Part-time, and Casual opportunities

Ottawa Veterinary Hospital is an Urgent /Emergency care clinic welcoming a compassionate and experienced Veterinary Receptionist to join our team. This role offers a variety of shifts including days, evenings, and weekends (shift premium). Experience working as a Veterinary Office Administrator or a Veterinary Front Desk role is an asset. If you thrive in a fast-paced, dynamic environment and are passionate about providing excellent customer service and animal care, we would love to have you on board!

Schedules: Urgent Care services operate 24 hours on Saturdays, Sundays, Mondays, and until midnight the remainder of weekdays.

• Available for rotation schedules, including evenings (we are open until midnight) and weekends (no overnights)

• Full-time, Part-time, and Casual opportunities

Key Responsibilities and Requirements

• Serve as the first point of contact and compassionate support for clients, ensuring a welcoming and supportive experience

• Answer phones, schedule urgent and routine appointments, and address client inquiries empathetically and professionally

• Manage patient records and maintain accurate, up-to-date information

• Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow

• Process payments, manage billing inquiries, and maintain accurate financial records

• Assist in organizing the clinic’s workflow, ensuring administrative tasks are handled efficiently

• Ensure the reception area is clean, well-organized, and client-friendly

• Experience working as a Veterinary Office Administrator or a Veterinary assistant/Front Desk role

• Exceptional customer service skills, especially in high-pressure or emergency situations

• Strong communication and organizational skills with the ability to multitask in a fast-paced clinic

• A genuine love for animals and a passion for helping pet owners

• Flexible and adaptable with scheduling, available for days, evenings, weekends shifts

What VCA Canda offers:

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• Flexible schedules!

• Competitive wages and benefits!

• VCA Canada Student Loan RRSP Program – Ask us more!

• Opportunity to apply for a Veterinary Technician scholarship (annual process)

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Extensive online anytime-anywhere access to journals and textbooks

• Annual uniform allowance

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click "Apply" now and join us!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.

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