Job Information
Crescent Hotels and Resorts Gallery Host Manager (Front Office Manager) in Ottawa, Ontario
Description
Job Overview
As the Gallery Host Manager, you will be leading the Gallery Host Team, ensuring our guests are comfortable by providing exceptional and memorable service. Overseeing Front Office and Food & Beverage operations, you will be integral to our daily operations.
Key Responsibilities
Implement company programs and manage the daily operations of the Gallery, (Front Desk, Bar and Kitchen) to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Interview, hire, train, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Comply with attendance rules and be available to work on a regular basis.
Serve as a role model by demonstrating appropriate behaviors and encouraging similar conduct from the team.
Supervise, manage, and provide guidance to employees; be capable of performing their duties in their absence.
Required Skills and Qualifications
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
We are committed to providing you with:
An exceptional benefit plan for eligible associates & your family members.
Free parking and management meal account.
Complimentary onsite gym access.
Flexible scheduling to allow you to focus on what is important to you.
Discounts with our Crescent managed properties in North America for you & your family members.
Opportunity to grow with us.
A workplace that you can be proud of, where you are valued, trusted and supported by the team.
At Hyatt Place Ottawa West and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
