Job Information
Crescent Hotels and Resorts Housekeeping Manager in Orlando, Florida
Description
This is an overtime eligible manager position.
Responsible for assisting, inspecting and supervising the Housekeeping Staff to ensure that all rooms and public areas are cleaned and maintained at the level that meets, or exceeds, company and brand standards.
Train and supervise all new employees and provide on-going training to current staff
Responsible for the scheduling of staff, including contract labor, to meet operational needs within budget
Responsible for the daily opening of the housekeeping department to include the preparation of boards for the Room Attendants, and distribution of jobs for house persons and supervisors
Inspect all VIP rooms
Responsible for the training of all Housekeeping personnel to include SOP’s.
Maintain and update as necessary the SDS book for housekeeping
Monitor room attendants and house persons performance. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing high standards of quality
Ensure all jobs are completed within shift
Prepare AM status reports
Thoroughly check assigned rooms; report any discrepancies immediately
Check for early make-ups, special requests and VIP’s
Make tour of assigned area, checking conditions of the floor, walls, vending areas, linen rooms, the status of supplies and your staff’s needs. Report any deficiencies and assign personnel to correct situation
Run departure report and re-check all rooms showing up in your assigned section
Provide assistance as requested to Director of Housekeeping
Write up repair work orders and immediately report any safety hazards for immediate attention
Monitor housekeeping meal breaks
Enter room status to the computer as needed
Inspect and secure all linen rooms
Must be flexible enough to work any shifts including evenings, weekends and holidays
EDUCATION AND/OR EXPERIENCE
- A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major or 4 years experience as a Housekeeping Manager or Supervisor or a combination of both experience and education
Qualifications
Behaviors
Required
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
