Easter Seals Jobs

Job Summary

The Associate Director Associate Experience & Inclusion (Associate Director) will lead and manage global initiatives responsible for impacting the overall associate experience, including but not limited to culture activation moments that matter, enterprise rewards and recognition programs, as well as enabling the company’s inclusion & diversity strategic priorities and programs and associate listening and learning campaigns.

The Associate Director will partner with other business leaders including C-Suite level leaders, to ensure appropriate strategies and implementation plans are put in place to maximize value of identified projects. Key partnerships include the HR Executive Leadership Team (ELT), HR Operations leaders, HR COEs, enterprise business leaders as well as cross-functional collaboration across the Global Communications COE, IT, Law, and F&A functions. This position will work closely and continuously with these key stakeholders to lead HR associate experience initiatives.

This role will direct the details of numerous associate-experience related projects, aimed at continuously fostering the company’s caring culture across the global enterprise. Key responsibilities include partnering with stakeholders and internal clients to identify and execute in-person and virtual associate moments that matter including overseeing signature culture event activation, enabling inclusion & diversity “educate, celebrate, & activate” campaigns, collaborating with the MVW executive inclusion council (EIC), leading associate resource group development, managing the ongoing service anniversary rewards and recognition global program, evaluating new enterprise recognition program opportunities, overseeing onboarding activities for global associates, providing thought partnership on the ongoing evolution of the adaptable work model (AWM) for corporate associates, and leading associate listening campaigns including associate lifecycle survey opportunities and focus groups. This role provides end to end leadership of associate experience work for all MVW global associates at all levels across all brands and businesses units.

The Associate Director will report to both the Assistant Vice President, Change Management, Associate Experience, and Organizational Transformation and the Vice President, Talent & Organizational Effectiveness and have people management responsibility.

The Associate Director, Associate Experience and Inclusion will report to both the Assistant Vice President, Change Management, Associate Experience, and Organizational Transformation and have people management responsibility.

Expected Contributions

• Oversees management of 3 annual signature global culture activation events aimed at bringing our caring culture to life including Take Our Daughters and Sons to Work Day, Associate Appreciation, and Global Wellness Day.

• Identifies moments that matter across all global associate groups and executes both in-person and virtual opportunities to bring forward our better together company core value.

• Provides thought partnership on ongoing evolution of the Adaptable Work Model (AWM) for corporate associates including administering associate surveys and synthesizing insights, seeking external best practices, and partnering with Global Communications and HR Change Management to share updates as needed.

• Oversees global MVW Service Anniversary rewards and recognition program, including external vendor management.

• Identifies opportunities for additional new enterprise rewards and recognition opportunities to advance the associate experience.

• Champions inclusion & diversity opportunities across the enterprise including overseeing the “educate, celebrate & activate” annual campaign, designing the annual I&D calendar, fostering ongoing collaboration with the Executive Inclusion Council (EIC), developing associate resource group programming, and coordinating with Global Communications for messaging support and enablement.

• Serves as a trusted HR consultant who supports investigations related to sensitive inclusion and diversity matters

• Consults internally with business leaders on sensitive matters as needed as it relates to the Inclusion & Diversity strategy at MVW.

• Supports the build out of board materials related to Inclusion & Diversity enterprise updates.

• Fosters the associate listening strategy including listening and learning campaigns such as associate focus groups, pulse survey opportunities, and new hire experience survey data across the associate lifecycle.

• Partners with HR Services to advance the data & analytics strategy for global associate listening strategy advancement.

• Supports global associate onboarding activities including partnership across HR CoEs and coordination with identified onboarding coordinators.

• Partners closely with HR - change management to ensure organizational change is cared for across associate experience key projects and initiatives

• Provides program management excellence and leadership expertise for associate experience initiatives.

• Partners with corporate social responsibility team to share associate experience insights and updates as needed.

• Coordinates with onboarding project to ensure associate experience is cared for from day 1 through the career lifecycle.

Change Management

• Apply a change management process and tools to develop project strategies and plans, including stakeholder assessment, change networks, training, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.

• Drive adoption and proficiency of changes within the organization in compliance with the company’s Change Management methodologies.

• Develop short and long-term goals, and objectives, and develop and execute against these goals.

• Apply a structured methodology and lead change management activities.

• Support and engage senior leaders with organizational design change and definition of roles and responsibilities

• Lead and implement change initiatives related to business processes and technologies.

• Conduct impact analyses assess change readiness and identify key stakeholders.

• Complete change management assessments.

• Coordinate efforts with other specialists.

• Evaluate and ensure user readiness

• Tracks and reports issues or areas of concern as needed.

• Defines and measures success metrics and monitors progress of programs.

• Supports change management at the organizational level for associate experience initiatives.

HR / Internal Associate Experience

• Consults and coaches project teams, managers, and supervisors.

• Provide direct support and coaching to key stakeholders and front-line managers of others as they help their direct reports through transitions.

• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the transformation.

• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning.

• In conjunction with the Learning/Talent Development team, this position will provide input, document requirements, and support the design and delivery of training programs.

• Support the design, development, delivery, and management of communications.

• Lead team/department deck development/webinars/meetings from HR to HR.

• Oversee HR Change Management activities for the various COEs (Benefits, Compensation, EAP, Talent Management, Talent Acquisition, ASC, Payroll, Policies, etc.)

• Coordinate with the Global Communications COE to incorporate specific associate experience messaging into the broader business editorial communications calendar.

• Lead strategic efforts that amplify the associate experience and support the culture.

• Provides program management excellence; keeps multiple associate-experience projects and initiatives on budget and on schedule.

• Oversees Associate Culture programs and Recognition Strategy to research, develop and implement global recognition programs, tools, and resources for leaders including the recognition playbook and toolkit.

• Offers internal consultative support for function specific rewards and recognition program set ups.

• Provides culture workshops with senior leader teams, as needed.

General HR Operations

• Develops operating plans and workable business processes for own department in alignment with function strategy.

• Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.

• Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.

• Works to enhance the organization’s capabilities through effective staffing and development of others by:

• anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.

• using appropriate MVW interviewing tools to hire the best managers available from inside or outside.

• setting and maintaining high standards for team and individual performance.

• providing timely coaching and feedback.

• making and rewarding distinctions in performance.

• Assists more senior associates in achieving business results by:

• acting in a consultative fashion to implement programs impacting the broader organization.

• assisting in the development and communication of broader organizational goals.

• achieving results against budget within scope of responsibility.

• taking calculated risks to move the department or team forward.

• developing and using systems to organize and keep track of information.

• balancing the interests of own group with the interests of the organization.

• working with others to identify and remove barriers to success.

• Partner with the MVW Talent management COE on Equality, Inclusion & Diversity matters.

• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.

• Provide systemic approach to ensure compliance to HR policies as required by federal, state and Marriott Vacations Worldwide regulations (audits, tracking systems, data review, etc.).

• Supports efforts of the Legal and Ethical Steering Committee (LESC) for area of responsibility.

• Perform other duties as appropriate and assigned.

Candidate Profile

Education or Certification

• BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources required.

• BA or BS Degree in Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology preferred.

Experience

• Minimum of 5 years’ experience in organizational change management program design and implementation.

• Minimum of 5 years’ experience in project management and resource management.

• Proven experience supporting inclusion and diversity programs.

• Proven experience delivering effective plans that deliver against our strategies, on time, on budget.

• Proven experience of consulting to business leaders and designing, developing, and implementing organizational capability solutions.

• Vacation ownership /hospitality/lodging industry experience a plus; MVW-specific knowledge an advantage.

Skills/Attributes

• Must be a leader who can influence stakeholders in written and oral communications with exceptional communication skills, both written and verbal.

• Excellent active listening skills

• Strong internal consulting skills with proven ability of interfacing with senior business leaders.

• Ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships.

• Ability to influence others and move toward a common vision or goal.

• Ability to establish credibility in subject matter areas and influence at all levels of the business.

• Develops and maintains effective relationships with a broad group of stakeholders to foster trust.

• Measurement skills related to assessment of information, initiatives, and strategies.

• Flexible and adaptable; able to work in ambiguous situations.

• Resilient and tenacious with a propensity to persevere.

• Forward looking with a holistic approach.

• Organized with a natural inclination for planning strategy and tactics.

• Problem solving and root cause identification skills.

• Able to work effectively at all levels in an organization.

• Effective presentation and facilitation skills required.

• High degree of integrity in dealing with sensitive business information.

• Must be a team player and able to work collaboratively with and through others.

• Acute business acumen including MVW’s unique culture and an understanding of organizational challenges.

• Demonstrated passion for our associates and our Company’s vision, mission, and values.

• Highly motivated and driven individual who thrives in a fast-paced and ever-changing environment.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture