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MetLife LTD Senior Operations Quality Analyst in Oriskany, New York

Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY), Bridgewater, NJ, Clarks Summit, PA, Omaha, NE Warwick, RI

In office once a month for office meetings

Key Responsibilities:

  • Conduct quality reviews of LTD claims of various complexity

  • Identify trends, root causes and quality gaps from the analysis of data, providing timely and meaningful feedback to associates and management regarding performance and quality standards

  • Partners with team and claims organization to develop criteria and standards in which to measure quality behaviors

  • Assists in the research, analysis, and recommendation of key quality improvements

Essential Business Experience and Technical Skills:

  • 2 plus years of LTD claims management experience

  • Critical thinking, attention to detail, written and verbal communication, analysis and problem solving skills

  • Microsoft Excel and PowerPoint

Preferred:

  • Bachelor's degree

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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