Job Information
MetLife Long Term Disability Claims Specialist II in Oriskany, New York
Job Location: Virtual but must be commutable to Oriskany NY, or Tampa, FL offices.
TRAINING WILL BE IN PERSON FOR 8 WEEKS. Candidates will be requested to come into the office once a month after training.
Key Responsibilities:
· Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
· Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.
· Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
· Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
· Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.
· Utilize CMG which provides an overview of high level topics, factors to consider in the administration of claims, and examples of claim situations.
Essential Business Experience and Technical Skills:
Required:
· New hires should live a commutable distance from the site the role is posted in.
· High School Diploma
· 2-4 years of experience in claims or customer service
· Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
· Strong problem solving and analytical skills.
Preferred:
· Bachelor’s degree
· Strong communication skills, both written and oral.
Business Category
Operations - Claims
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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