Easter Seals Jobs

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups.

• High level of diligence, motivation and organizational skills.

• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

• Day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.

• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.

• Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.

• Supports the motivation of staff through constant interaction with the team. Encourages cross functional training for staffs to enrich their skill base.

• Optimizes manpower to achieve higher productivity levels. Identifies and develops high performers for next level jobs/mid management positions. Ensures team delivers as per service level agreements.

Qualifications:

• 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred.

• Good interpersonal communication skills. Able to communicate with internal and external business partners.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Demonstrated Project management skill including financial cost management skills.

• Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators.

• Proficient knowledge of Polish and English (written and spoken).

• Bachelor’s/University degree or equivalent experience

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under Benefits for you and Benefits for your loved ones sections)

• Possibility to gain globally appreciated work experience

• Friendly and supportive culture and team

• Flexible and partly-remote working conditions

This role is located at Citi Handlowy (Bank Handlowy w Warszawie SA), please read our privacy policy: BankHandlowyPolandPrivacyNotice (https://careers.citigroup.com/docs/policies/BankHandlowyPolandPrivacyNotice.pdf?ieNocache=483)

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.