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Robert Half Help desk Tier 1 in Oklahoma City, Oklahoma

Description

Help Desk Support Level 1

Job Summary:

The Help Desk Support Level 1 is responsible for providing first-line technical support to end-users by diagnosing and resolving basic IT issues. This role involves troubleshooting hardware, software, and network-related problems, as well as escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

  • Serve as the first point of contact for IT support via phone, email, or ticketing system.

  • Diagnose and resolve basic technical issues related to software, hardware, and network connectivity.

  • Assist users with password resets, software installations, and system access issues.

  • Document and track issues, resolutions, and user interactions in the ticketing system.

  • Escalate complex technical problems to Level 2 or Level 3 support as needed.

  • Provide guidance to users on IT policies, security best practices, and software usage.

  • Set up and configure workstations, peripherals, and basic network connections.

  • Maintain an up-to-date knowledge base of common technical issues and solutions.

  • Ensure timely follow-ups and resolution of support tickets.

    Requirements

Requirements & Qualifications:

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (preferred)

  • 0-2 years of experience in an IT support or help desk role

  • Basic knowledge of Windows/Mac operating systems and Microsoft Office Suite

  • Understanding of networking fundamentals (IP addresses, DNS, VPN, etc.)

  • Strong problem-solving and communication skills

  • Customer-service-oriented mindset with the ability to work under pressure

  • Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus

  • IT certifications (CompTIA A+, ITIL, or Microsoft 365 Fundamentals) are a plus

Work Environment:

  • Office-based or remote, depending on company policy

  • May require occasional after-hours support or on-call availability

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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