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Oklahoma City - Customer Service Representative - Bilingual/Spanish

Description & Requirements\ Maximus is currently hiring Bilingual Spanish-Speaking Customer Service Representatives to join our team in Oklahoma! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing bilingual customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.\ This is a Full-time permanent position where workers have the opportunity to work onsite or remote from the comfort of your home.

Why Maximus?\ * Work/Life Balance Support - Flexibility tailored to your needs!\ * Competitive Compensation - Bonuses based on performance included!\ * Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter\'s, and Pet insurance.\ * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.\ * Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.\ * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).\ * Recognition Platform - Acknowledge and appreciate outstanding employee contributions.\ * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.\ * Tuition Reimbursement - Invest in your ongoing education and development.\ * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.\ * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.\ * Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:\ * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.\ * Track and document all inquiries using the applicable systems.\ * Complete associated tasks according to the established guidelines.\ * Track and document all inquiries using the applicable systems.\ * Meet Quality Assurance (QA) and other key performance metrics.\ * Facilitate the fulfillment of caller requests for materials via mail, email, or download.\ * Transfer/refer consumers to appropriate entities according to the established guidelines.\ * Escalate calls or issues to the appropriate designated staff for resolution as needed.\ * Facilitate translation services for non-English speaking callers according to procedures.\ * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements\ * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language.\ Additional Minimum Requirements:\ * Must be able to pass all pre-employment screenings, including a background check\ * Must have a HS Diploma or GED/equivalent\ * Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)\ * Customer service experience preferred\ * Call Center service experience preferred\ * Must be fluent in Spanish and E glish

Home Office Requirements:\ * Reliable, high-speed internet service\ * Minimum 40 Mbps download speeds\ * Must be a traditional, wired high-speed connection such as cable or fiber\ * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible\ * Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed\ * Quiet and distraction-free workspace

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employme