Easter Seals Jobs

Business Operations Specialist

Job Category: Administration

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI has a great opportunity for a Business Operations Specialist supporting ASKCACI.

You will serve as the primary interface for inquiries for our internal customers.

You will interact with internal customers to answer questions related to policies, procedures, and business processes.

You will also provide support by utilizing an existing knowledge base and established policies to ensure consistency for the internal customer experience.

All inquiries will be logged and tracked using ServiceNow and measured against established standards and metrics.

Upon any confusion or absence of information in the knowledgebase, the Business Operations Specialist will work with their direct Supervisor or Lead to come up with a solution.

This position is located on site at our Shared Services Center in Oklahoma City.

More About the Role:

In this position, you will emulate exceptional customer service in all facets of the position including responding to employee requests in a professional, respectful manner and understanding the sensitivity and confidential issues.

You will research and interpret company policies and procedures and provide education and guidance where necessary.

• Follow Call Center SOPs.

• Partner with other parts of the business to assist in resolving various issues.

• Work collaboratively in a Team and Learning Organization environment.

Requirements:

• Bachelor’s or associate Degree or equivalent work experience, preferably in a customer service at a large complex business setting.

• Strong communication, both written and verbal.

• Must have a strong sense of customer service.

• Must have exceptional active listening skills.

• Strong time management and organizational skills.

• Adaptability and flexibility.

• Ability to make quick decisions independently.

• Strong attention to detail.

Desrired:

• Experience working in Customer Service role in a complex business setting.

• Experience using Workday.

• Experience utilizing ServiceNow.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$35,776 - $63,200

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.