Easter Seals Jobs

Description

SAIC is seeking a IT Systems Integration Analyst to support a new Air Force program out of Scott AFB in Illinois. Work as a team to provide 24/7 system support to ensure constant availability for hundreds of worldwide users employing a critical C2 web application operating in a cloud environment.

Primary Responsibilities:

• Operational and technical worldwide, 24x7 system monitoring/maintenance support for a C2 web application and its cloud-based operating environment.

• Rapidly respond to system issues and to user requests for technical and application assistance to meet or exceed established goals for issue resolution and system availability.

• Properly employ tracking and knowledgebase software from discovery/request to resolution.

• Work independently to carry out system/application support and troubleshooting activities to maintain performance and resolve system and user issues to meet availability goals. These activities could include verifying/managing configurations, reproducing suspected problems, reviewing system logs, verifying availability of operational interfaces such as enterprise information services, external networks, or databases, and explaining functionality to users.

• Monitor and evaluate system performance and security then provide key “real world” input to system planning with Solution Architects, the DevSecOps Lead, and management as required. This includes recommending potential enhancements to tools, methodologies, implementations, etc., - continually seeking to innovate and automate.

• Appropriately escalates issues to DevSecOps Engineers, Product Owners, or the Product Support Manager, then works closely with them to ensure high availability standards are met or exceeded.

• An active participant in the Agile development process as a “voice of the user” input into the requirements of the continually evolving application. This could include noting when the application does not function as expected, a user experience enhancement, or improvements to user materials and training.

• Be aware of coming changes to the application and the DevSecOps environment then verify smooth transitions to ensure availability.

• Perform standard cloud-based IT and security maintenance procedures or updates.

• Monitor cyber-security tools to potential security threats, taking action and notifying DecSecOps Engineers as needed to prevent breaches and downtime.

• Serve as a company and program ambassador to worldwide users.

• Contribute in efforts to continually improve availability and response/resolution times through metrics/dashboards, innovation, process improvement, system updates and configuration enhancements, an accessible and continually updated knowledgebase, troubleshooting system playbook, and processes/procedures.

Qualifications

EDUCATION AND EXPERIENCE: An IT-related Associate degree and five (5) years, Bachelor's and two (2) years experience or an additional four (4) equivalent years of IT experience in lieu of a Bachelors.

• Two or more years of system technical support work experience, such as system troubleshooting (particularly Windows and Linux operating systems), reviewing/interpreting logs, trouble ticketing systems, support of web applications, user management, and using scripting languages and databases.

• A US Citizen with an active SECRET security clearance.

• CompTIA Security+ Certification (or obtain in an agreed timeframe).

• Excellent verbal and written communication skills, and the ability to develop a rapport with users to understand their issues and provide satisfactory resolutions, then be

• able to clearly document them in tracking and knowledgebase systems.

• A fast learner able to apply knowledge and experience on multiple work assignments across a range of matters - some of which may be complex.

• The ability to contribute to program deliverables, documentation, and performance metrics.

DESIRED:

• Two or more years of system technical support work experience, such as system troubleshooting (particularly Windows and Linux operating systems), reviewing/interpreting logs, trouble ticketing systems, support of web applications, user management, and using scripting languages and databases.

• CompTIA Security+ Certification (or obtain in an agreed timeframe).

• Excellent verbal and written communication skills, and the ability to develop a rapport with users to understand their issues and provide satisfactory resolutions, then be able to clearly document them in tracking and knowledgebase systems.

• A fast learner able to apply knowledge and experience on multiple work assignments across a range of matters - some of which may be complex.

• The ability to contribute to program deliverables, documentation, and performance metrics.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2409113

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability