Easter Seals Jobs

Job Description

Basic Purpose: This position is accountable for continuing excellent customer relations between TMW and new and used equipment customers by providing prompt and efficient service as authorized by the customer and assigned by the Service Supervisor.

Nature and Scope: This position reports to the Service Supervisor from whom work assignments are received. Parts are requisitioned, and reports are submitted through that office. Since some of the service calls result from the incumbents contacts or solicitations, the Field Service Mechanic must keep his supervisor informed of his activities and any change in his schedule. Servicemen are usually assigned to a territory but are called upon to assist in other areas as required. Some may not be attached, but float on special assignments or to fill in as needed.

This Service after sales contact helps to enhance the company's image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows:

(a) upon delivery of a machine - assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements;

(b) making routine calls as time permits;

(c) performing prompt and satisfactory repair or replacement service;

(d) correct reporting of time, parts, travel, etc., to assure correct billing.

The above accountabilities require vocational training and formal hydraulics and diesel engine repair schooling. The position calls for considerable experience as a general mechanic and additional experience in welding, hydraulics, and diesel engine repair. Some of this training and experience may be acquired at TMW, to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting warranty.

The incumbent is called upon to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts, and repair manuals. He must show versatility and ingenuity to get the machinery operating in the least amount of possible time. Customer satisfaction is the goal.

Principal Accountabilities:

• Consult with the Service Supervisor to plan effective work and travel schedules, giving priority to customer needs, considering the location of the machine and availability of parts.
• Diagnoses malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machine upon initial delivery, at specified inspection intervals, and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to theService Supervisor such information as name of customer, description of the machine, nature of the malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meetings of departmental personnel, and reading of technical literature.
• Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve them.
• Experienced or advanced servicemen will be expected to train new servicemen or to su ervise a team of servicemen in the assembling or servicing of large units or a joint effort on large repair jobs.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Expected Hours: 40 - 60 per week