Easter Seals Jobs

Description We are in search of an Administrative Assistant to join our team in Oakland, California. This role offers a contract to hire employment opportunity in the wastewater industry. As an Administrative Assistant, you will be responsible for managing customer applications, maintaining accurate records, and resolving customer inquiries.

Responsibilities:

• Efficiently process customer credit applications and maintain accurate records.

• Provide support to test candidates throughout the certification process, including handling registration and results data.

• Communicate professionally and courteously with candidates and employers, providing prompt and accurate responses to inquiries.

• Coordinate and manage the flow of candidates through the certification application cycle using the association management system (AMS).

• Accurately enter test results data in AMS and work with the computer-based testing provider to resolve technical and scheduling issues.

• Maintain the confidentiality of sensitive information and follow quality control SOPs at all times.

• Develop customized written communications to candidates as needed.

• Screen certification applications and make decisions to approve, reject, or request more information.

• Process recertifications and renewals in AMS, including follow-up actions required for renewals and recertification.

• Screen Continuing Education (CE) documentation and make decisions to approve, reject, or request more information.

• Create queries to generate certification test reports and screen test appeals for further review.

• Handle certification-related requests and issues elevated from the customer service staff.

• Maintain detailed files and records in accordance with Records Retention Policy. Requirements • Proficient in MS Word, MS Excel, and MS Outlook

• Ability to maintain a typing speed under 6,000 kph, specifically for the Alpha keyboard layout

• Experience with Data Entry, particularly Numeric Data Entry

• Excellent customer service skills and experience

• Ability to handle administrative duties effectively

• Strong organizational and multitasking skills

• Ability to work independently and as part of a team

• Excellent verbal and written communication skills

• High attention to detail

• Proven problem-solving abilities

• High school diploma or equivalent education level

• Previous experience in an administrative role would be advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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