Job Information
Estes Forwarding Worldwide, LLC EFM - Analyst, Desktop Support in Novi, Michigan
EFM - Analyst, Desktop Support
US-MI-Novi
Job ID: 2024-5719 Type: Regular Full-Time
of Openings: 1
Category: Information Technology EFM
Overview
Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry. We are proud to offer highly competitive pay and a comprehensive benefits package, including:Paid vacation, sick time, and holidays401(k) plan with company matchMedical, dental, and vision insuranceShort- and long-term disability plansLife and accidental death & dismemberment insuranceJob referral bonus program
Responsibilities
The Analyst, Desktop Support, reports to the Manager, Operations Support. The Analyst, Desktop Support is responsible for providing technical hardware and software support for end users both within and outside of the organization. The Analyst, Desktop Support will work at the direction of Estes Final Mile Management Team to maintain current software and hardware, as well as contributing to the creation of more efficient environments and workflows, as needed. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. Use judgement to maintain and support systems for stakeholders.Install, configure, test, monitor, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.Track distribution and disposition of desktop peripheral equipment and software.Create instructions and documentation for software workflows and processes, to be used both internally and externally, when needed.Receive and respond to incoming calls, pages, and/or emails regarding desktop problems.Research support requests within web applications to answer questions, identify bugs,troubleshoot, and resolve issues.Follow established procedures, complete complex assignments, and resolve customer concernsthat require in-depth investigation or research.Maintain established integrations with external software providers via API, EDI, flat file, XML, etc. Develop new integrations and make necessary changes to existing integrations based on requirements.Coordinate testing efforts with trading partners and cross functional teams to make sure that allelements of a data integration function as designed.Monitor managed file transfers to identify data transmission issues.Monitor and resolve issues with API transmissions.Investigate issues by reviewing system logs and querying SQL Server. Analyze current and proposed software systems.Make suggestions for changes that proactively prevent future support issues. Support development initiatives and/or projects involving implementation of new technologies. Communicate with senior management regarding activities to help mitigate organizational lossor impact, and ensure customer satisfaction.Support and promote company core values.Must be able to work extended hours, weekends, and holidays based upon business need.Regular attendance is required.Comply with company C-TPAT and TSA security procedures.Perform other duties as assigned.
Qualifications
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.SKILLS AND ABILITIESWorking knowledge of file transfer protocols is preferred (FTP, SFTP, AS2).Familiarity with both RESTful and Non-REST API technolog
