Job Information
NBT Bank Operations Specialist in Norwich, New York
Pay Range: $16.00 - $21.14
Responsible for performing various duties related to the Operations area to include working with moderately complex and routine deposit/electronic banking transactions. Ability to interpret all types of consumer/commercial account relationships and deposit/electronic banking documents. Provide guidance and ensure resolution to a variety of exceptions relating to deposit/electronic banking setup and maintenance.
Education and Experience:
High School Diploma or equivalent required, Associates Degree preferred
Minimum of 2 years experience in an Operations related role required
Skills and Abilities:
Self-starter (ie after initial managerial direction and instruction, candidate is able to complete assigned tasks, identify issues not addressed, and escalate appropriately).
Strong analytical and problem solving skills. Ability to make recommendations regarding resolution to issues or problems.
Strong communication skills as evidenced by an ability to effectively interact with all internal and external customers in a professional manner, providing a high level of customer service.
Strong organizational skills as this role is part of a team that is jointly responsible for task completion. Ability to monitor their own workload, while being an active part of the overall team effort.
Good understanding of banking practices and knowledge of bank products. Ability to quickly learn and retain product and system specific information/ procedures.
Proficient in Excel and Word. Ability to competently use supporting systems such as: Nautilus, Fiserv Signature.
Tasks Performed:
50% Accurately process moderately complex monetary/non-monetary transactions; accurately set up new deposit/electronic banking accounts; verification of proper account set up; reconcile assigned accounts; resolve exception issues; ensure compliance with regulations.
15% Maintain and actively work to resolve any errors related to the setup and maintenance of deposit/electronic banking accounts.
15% Perform routine functions to include but not limited to loading new accounts in the core accounting system, account maintenance, reviewing transactions to ensure accuracy and responding to internal and external customer inquiries.
15% Research, analyze, and resolve moderately complex issues related to the deposit/electronic banking transactions.
5% Other duties as assigned.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.
