Easter Seals Jobs

Description

Job Title: Customer Engagement & Sales Specialist

Location: Onsite in Stamford

Hours: Mon-Fri, 8:30 AM - 5:00 PM

Salary: $60,000 - $65,000 Base + Bonus/Commission structure

Company Overview:

Our client is an emerging health and wellness brand, dedicated to offering high-quality, tailored nutritional products. They operate in direct-to-consumer (D2C) and business-to-business (B2B) markets, empowering customers to achieve better health outcomes. Their expanding customer base includes individual consumers as well as professionals, such as practitioners and pharmacies.

Position Overview:

We are seeking a proactive, results-oriented Customer Engagement & Sales Specialist to help shift customer service to an engagement-driven approach. In this role, you’ll manage inquiries, nurture business relationships, and reach out to both current and potential clients to promote product offerings. A key aspect of this role will be strengthening relationships with B2B accounts, ensuring they fully understand the benefits of the complete product range.

Key Responsibilities:

1. Proactive Customer Engagement:

• Engage actively with new and existing customers, focusing on B2B relationships that comprise 50% of volume.

• Use customer data to connect with repeat buyers and high-potential leads, encouraging them to explore additional products.

• Reach out to D2C customers with high-order volumes to ensure satisfaction and address additional needs.

2. Sales Support & Outreach:

• Implement outreach strategies through the email marketing platform for tracking customer buying trends.

• Communicate with B2B clients, including practitioners and pharmacies, to enhance product awareness, build sales, and foster lasting partnerships.

• Design and manage a structured outreach program targeting clients from the past 6, 12, and 18 months.

3. Relationship Building:

• Collaborate with external brokers to develop and strengthen business relationships.

• Identify opportunities to introduce complementary products to existing B2B clients, promoting full range of offerings.

4. Customer Support & Troubleshooting:

• Deliver outstanding service for inbound calls, responding to product inquiries and quickly resolving issues.

• Serve as a knowledgeable point of contact for customers who discovered products through various sources, including books and recommendations from health practitioners.

  Requirements

Qualifications:

• Proven experience in customer service, sales support, or a related role, with a history of proactive outreach.

• Strong customer engagement skills, particularly in B2B and D2C contexts, with a focus on relationship building.

• Highly organized, capable of managing outreach and follow-up for a range of clients.

• Familiarity with CRM systems or engagement platforms is a plus; experience with Omniscent or similar tools is ideal.

• Excellent communication skills, both verbal and written.

If interested in this role, please email your resume to Michelle.Kenney@RobertHalf(.com) with the Subject Line: Customer Engagement Role. You should also apply directly to the posting. Only candidates local to Stamford, Connecticut will be considered - as this is an on-site role 5 days/week.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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