Job Information
Josselyn Receptionist in Northbrook, Illinois
Location: Northbrook, IL
Hours: Monday 12 PM - 8 PM, Tuesday 10 AM - 6 PM, Wednesday 10 AM - 6 PM, Thursday 8:30 AM - 4:30 PM, Friday 8:30 AM - 5 PM
Job Summary
The Client Access Specialist 1 is a client-facing position responsible for creating a welcoming experience for all clients and visitors The Client Access Specialist 1 is responsible for treating all clients and visitors with respect and dignity and for providing exceptional customer service support. The Client Access Specialist 1 works closely with other Josselyn team members to ensure compliance in areas of client onboarding and client record maintenance.
Essential Responsibilities and Metrics:
Interact with all clients and visitors in a respectful and welcoming manner
Uphold HIPAA privacy standards for client data
Follow client check in processes to maintain compliance for client records
Answer the telephone in a timely and polite manner with appropriate and accurate navigation of calls
Collect client payments for services
Process incoming and outgoing mail
Accurately upload client documentation into EMR system
Maintain and manage the waiting room
Timely completion of all projects as assigned by supervisor
Qualifications
High school or equivalent
Previous experience as a receptionist in mental health, healthcare, or related field required
Excellent written and verbal communication skills
Competency in Microsoft Office 365 applications including: Word, Excel, and Outlook and Zoom
Good time management skills
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