Job Information
Barilla Helpdesk Analyst in Northbrook, Illinois
We are an Italian family-owned food company. And like all Italian families, we take food very seriously. We have been doing this for 147 years. Today we are committed to bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet.
Our origins date back to 1877 when Pietro Barilla opened a small bread and pasta shop in Parma: that moment marked the beginning of a story of passion for quality, continuous pursuit of excellent recipes, and ability to combine tradition and innovation.
Today, we are an international Group present in more than 100 countries through our brands: the world leader for pasta, the leader for ready-made sauces in Europe, the leader for bakery products in Italy, and the leader for crispbreads in Scandinavia. We employ over 9,000 people and own 30 production sites in 10 countries, which contribute to the production of about 2,000,000 tons of products every year.
We work every day to be the most reputable Italian food company worldwide, bringing to the world tasty, joyful, and wholesome products - made with selected raw materials from responsible supply chains - reducing our impact on the planet and fostering open and caring dialogue in the communities in which we operate. This is our commitment to people and the planet we live on and it involves understanding our true essence and sharing it with people; it is the philosophy reflected in our purpose “The joy of food for a better life”.
At Barilla, we empower people to live and work responsibly and ethically, embracing our value system of integrity, trust, courage, intellectual curiosity, and passion. Moreover, we acknowledge diversity as a key factor driving our future: that is why our people are invited to bring their authentic selves to work and enjoy acceptance and understanding.
Job Purpose:
The main responsibility of the IT Infrastructure and Communications Analyst is to provide 1st level support for PCs, phones, mobile phones, networks, and to provide helpdesk coverage. Support will include remote support for plants and remote offices. Some project work will be required.
This hybrid position is located in Northbrook, IL.
Key Accountabilities:
Provide 1st level support to users on PCs, phones, mobile phones, and networks. Set up computer hardware, install software, and troubleshoot PC issues.
Assist users with computer issues politely and professionally in person and remotely/virtually.
Provide helpdesk coverage for all Barilla America sites in the US, Canada, Mexico, and Brazil
Track issues using Barilla’s helpdesk system. Ensure issues are resolved or escalated in a timely fashion. Follow up on resolution of escalated issues.
Lead projects, such as mobile phone and PC deployments, or similar projects on time and within budget.
Collaborate with the global team and support the regional portion of global initiatives.
Provide support for collaboration tools such as Microsoft Teams and video conference systems.
Support network, server, and telephony systems as required.
Maintain accurate inventories and assist with equipment orders of PCs, network gear, telephones, and mobile phones at all locations.
Follow all other processes and procedures as defined by the local/Global IT departments and Company policy.
Maintain relationships with global IT, local IT, and employee user community.
Follow all governance guidelines and procedures of IT.
Requirements:
Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training / equivalent work experience 1-3 years of experience managing Infrastructure or related projects
Excellent communication and interpersonal skills
Demonstrated ability to manage multiple initiatives concurrently
Excellent customer service skills
Experience delivering small infrastructure projects
Experience with Windows 10, MS Office 2016, and Office 365 including Outlook
Experience assisting users with PCs, networks, and/or servers.
Ability to provide remote support via various methods
Experience with cloud systems a plus
Experience with Networking and Cisco equipment is a plus
Experience building servers and working with virtualization is a plus.
Experience working in a global environment is a plus
Experience with SCCM and software distribution is a plus.
Cisco CCNA certification is a plus
SAP support experience is a plus
Domestic and International travel may be required, 10-15%.
Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected characteristics including, but not limited to, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), color, culture, ethnicity, national origin or nationality, citizenship or immigration status, faith, religion, creed, gender, sex, pregnancy, (including childbirth and related medical conditions), familial status, marital status, sexual orientation, gender identity and/or gender expression (perceived or actual), genetic information, predisposing genetic characteristics, veteran or protected veteran status, military status, political opinions, health, reproductive health decision making of the employee or the employee’s dependent, victim of domestic violence, sex offenses, or stalking, disability, prior arrest history, prior criminal convictions, or any known associational status with a member or members of a protected class.
We are committed to equal employment opportunity not merely because it is our legal obligation, but because of our firm conviction that it is right and makes good business sense.
