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IQVIA is seeking a skilled Site Support Engineer to join its ANZ Information Technology (IT) department.

This position is based in Sydney NSW.

Key Responsibilities

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.

• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.

• Provide training to end-users when indicated.

• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

• Perform other duties as require

Essential Skills and Experience

• Bachelor’s degree in information technology, Computer Science, or related field Req

• Strong technical knowledge of computer hardware, software, and networks.

• Technical knowledge of operating systems, such as Windows, and macOS.

• Technical knowledge of Microsoft 365 products.

• Excellent problem-solving and troubleshooting skills.

• Proven experience in IT support and administration.

• Ability to prioritise tasks and work under pressure.

• Excellent communication and interpersonal abilities.

If you are interested in the position above, please apply and a member of the Talent Acquisition team will be in touch.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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