Job Information
University of Iowa Community Credit Union Bilingual Member Benefit Executive in North Liberty, Iowa
Position Summary
GreenState Credit Union, a stable company that values high standards and rewards loyalty and excellent work, is looking for a conscientious, detail oriented person to be our Member Benefit Executive. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner by telephone or telecommunications. Via telephone and telecommunication systems;
Acts as credit union’s primary representative to the members and general public.
Provides account service to members and assists credit union staff in daily transactions and inquiries of all types on share and consumer credit union products and services.
Promotes and provides credit union products and services to new and existing members with referrals to appropriate departments when necessary.
Responsible for opening and closing all types of share accounts and consumer loans, as well as for the necessary collection of overdrawn accounts and delinquent loans.
Responsible for interviewing and counseling applicants for consumer loans in accordance with established lending guidelines and practices and within individual approval authority.
Excellent benefits, and a great opportunity to be part of a highly reputable and stable company.
GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
Monday through Friday from 8am - 6pm, plus 3 out of 4 Saturdays from 8:30am - 12:30pm.
Pay range for this hourly position is $30.16-$40.56/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Acknowledge/Greet each member with Welcome to Your Credit Union
Appearance – Adhere to GreenState’s Credit Union dress code policy for front line staff
Communication – Speak professionally and clearly. Use proper vocabulary such as “Good Morning, Happy to help, Certainly, Absolutely etc.”
Individual Needs – Take ownership of member’s issues and creates a positive experience.
Exceed Expectations – Always go above and beyond expectations and performance requests with the smile, happy to help attitude.
Confidence – Own your knowledge
Thank you – Thank each member for their business and make them feel valued.
Promotes and implements GreenState’s values:
We Go Above and Beyond
We’re Truthful and Accountable
We’re Adventurous, Creative, and Open-Minded
We Embrace Continuous Improvement and Efficiency
We Create Fun
We Build Positive Team Spirit
We Grow Through Learning
We’re Bold yet Humble
Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Actively reaches out to members and potential members about credit union products and services, ensuring that potential leads are worked and profiled in a timely manner.
Opens all types of share accounts via phone and incoming web applications.
Opens all types for consumer loans.
Educates members about their financial choices, by asking about and understanding their needs, and responding by recommending appropriate financial products and services. Provides consistent follow through.
Interviews members and potential members for credit union products and makes appropriate recommendations to underwriters.
Services all credit union products and services.
Services and promotes all credit union products and services.
Keeps abreast of all Credit Union product and procedure changes.
Has a thorough knowledge of all federal regulations and procedures concerning deposit and loan regulations.
Performs any other duties as may be required to meet credit union objectives.
Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.
Job Requirements/Expectations
High school diploma or the equivalent (i.e. GED) and a minimum of two years of financial experience preferably with knowledge of all GreenState accounts and products. Sales experience recommended.
Proactive ability and desire to make outbound calls
Sales ability and interpersonal skills to represent the Credit Union in a positive way during member contact.
Accuracy in handling member transactions and inquiries.
Ability to prioritize and work efficiently in a fast pace environment.
Ability to operate related telephone and computer systems.
Driven to meet department and individual sales goals.
Work independently to complete tasks.
Must have excellent communication skills via phone and web channels.
Must be bondable.
Knowledge of consumer loan and deposit policies and procedures.
Ability to develop and maintain effective working relationships with co-workers.
Must be registered pursuant to requirements of the S.A.F.E. Act.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship
This position reports to the Member Benefit Supervisor
Supervisory Responsibilities
This position is not responsible for the supervision of other employees.
Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.#ID
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ID 2024-3756
Category Retail
Employment Classification Regular Full-Time
