Job Information
Novant Health Patient Access Data Specialist (NHRMC Only) in North Carolina
Job Summary
The Patient Access Data Specialist role exists to support patient access by monitoring and working assigned work queues directly related to Patient Access errors. Ensures that all policies and procedures specific to account processes are appropriately followed. Utilizes the data that is reviewed to identify trends and educational opportunities and shares this information with Patient Access leaders. Assists in educating team members on quality errors and how to correct them. Communicates and meets with department leaders outside of Patient Access Services to review trends and errors their departments create. Participates in the communication between Patient Access and Patient Financial Services staff to strengthen and improve processes within the revenue cycle departments. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
Our team members are part of an environment that fosters team work, team member engagement and community involvement.
The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Qualifications
Education: High School Diploma or GED, required .
Experience: Minimum 2 years’ experience in patient access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment, required.
Licensure/Certification: NAHAM CHAA (required within one year of hire), required.
Additional Skills (required):
Extensive knowledge of insurance plans, coordination of benefits and registration processes, in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations.
Excellent interpersonal and communication skills; possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority.
Requires the ability to maintain confidentiality.
Ability to work effectively as a member of a team and individually.
Good oral and written communication skills.
Good problem solving skills.
Basic medical terminology required.
Basic computer skills and experience in patient registration systems.
High level of working knowledge of Epic systems.
Ensures work queues and inaccurate data on patient accounts are addressed timely.
Ensures that accounts that should be fixed by operations are forwarded to the appropriate management or staff for timely changes or updates.
Works with other departments for reconciliation of data.
Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements.
Participates in communication between their leader other Revenue Cycle Departmental staff and management to help strengthen and improve processes within the revenue cycle.
Adheres to departmental objectives through cooperation and quality performance.
Detailed knowledge of government payors.
Ability to drive/travel to multiple facilities/locations as needed.
Job Opening ID
49040
