Job Information
Choice Hotels Collections Analyst in North Bethesda, Maryland
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Collections Analyst in the Collections Department. The Collections Department is the team that recovers overdue payments on accounts, ultimately reducing the company’s DSO. As a key member of our Collections Department, you will contact delinquent franchisees to collect past due balances and discuss reasons and solutions for non-payment of accounts.
Are you self-motivated with the ability to work in a fast-paced environment? We invite you to apply today for our Collections Analyst role today and #MakeItYourChoice.
Your Responsibilities
Handle a high volume (30+ daily) outbound and inbound collection calls, challenge resolution, customer service issues
Address escalated customer collections issues
Maintain notes of collection activities in Peoplesoft
Maintain supporting documentation
Prepare, track and follow up on uncured Default Notices
Recommend Reservation Suspension on uncured Default Notices
Recommend termination of past due customers as applicable
Accountable for reduction in Aged Receivables and maintenance over DSO under 30 days
Recommend write-off of uncollectable receivables
Advise Cash Applications Team on proper application of payments as requested or as seen during daily workflow
Prepare documents such as ‘estimated fees’ or ‘incentive balances’
Reconcile customer accounts as they pertain to payment of outstanding balances that are due
Coordinate with relevant groups - billing, sales, legal, accounting, etc. to resolve customer queries/disputes etc.
Analyze collection process and make recommendations to manager where applicable
Evaluate AR and put into place action plan to prevent aging growth
Review aging and be able to explain reasons behind increasing or decreasing balances providing data to back up explanation
Perform other related duties as assigned/required
Your Experience, Skills & Competencies
1-3 years high volume corporate collections
Associate or bachelor’s degree preferred
Knowledge of billing and collections procedures
Franchise industry collections experience preferred
Excellent written and verbal communication skills
Bilingual Spanish verbal and written communication skills preferred
Strong attention to detail, goal-oriented, and self-motivated
Ability to prioritize and manage multiple/competing responsibilities
Proficiency with Microsoft Word and Excel
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity
Your Team
This is an individual contributor role that will report to the Collections Supervisor. You will have 3 peer teammates and collaborate with cross-functional departments on a regular basis.
Your Work Location As our Collections Analyst, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels. Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
Salary Range The salary range for this position is $50,000 - $60,000 annually. The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,000 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally.At our worldwide corporate headquarters in Rockville, MD, and technology center in Scottsdale, AZ, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
* Please Note: This role is not eligible for sponsorship *
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
