Job Information
Childrens Hospital of The King's Daughters Patient Access Manager in Norfolk, Virginia
ESSENTIAL DUTIES AND RESPONSIBILITIES
Works collaboratively with department leadership in developing and implementing a centralized registration model to meet the business needs of the organization.
Ensures adequate internal controls and accuracy of the patient admission and registration processes for assigned areas.
Uses rigorous logic and methods to solve difficult problems with effective solutions.
Develops processes to promote quality of service, budgetary compliance and identification of departmental direction and expectations.
Effectively communicates information and plans to facilitate informed decision making. Shares information regularly and concisely.
Collaborates with department leadership to develop and implement a centralized registration model to meet the business needs of the organization.
Develops and supports strong collegial relationships with business department leadership throughout the health system.
Attracts, motivates, coaches and develops talent to achieve the organizational and departmental goals and business needs, specifically, corporate registration and financial counseling.
Develops, promotes and monitors a culture of efficient results and customer-oriented services.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
Certified Healthcare Access Associate, CHAA or CHAM Certification highly preferred.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
College degree in a related field or equivalent experience (5–7 years of progressive management experience in healthcare management or operations) required.
3-5 years progressively more responsible patient access/registration experience required.
Professional knowledge of Current Procedural Terminology (CPT)/Healthcare Common Procedure Coding System (HCPCS) coding and hospital compliance processes preferred.
Professional knowledge of state regulatory guidelines, Medicaid eligibility, uncompensated care and revenue cycle management in order to accurately direct, planning and implementation of the registration process preferred.
Demonstrated ability to plan, supervise and establish a professional working environment within areas of responsibility. Besides managerial activities, must possess the ability to identify problems, create reasonable solutions and successfully implement well-executed solutions that yield operational and organizational success.
Demonstrated strong people management experience to include managing large teams in multiple locations highly preferred. Demonstrated success identifying, managing and developing talent; building effective teams and creating a climate where people want to do their best. Can motivate many kinds of direct reports and team or project members to achieve success. Must be skilled at managing conflict resolution processes with team, peers and stakeholders.
Must demonstrate the ability to work effectively with all levels of the organization and the ability to work across the organization. Interpersonal skills necessary in order to direct and assign work to subordinates, explain hospital and department policies and procedures and communicate effectively with other professionals.
Must possess exceptional interpersonal and communication skills (verbal and written) necessary.
Demonstrated proficiency in MS Office Suite (Word-Intermediate; Excel-Advance; PowerPoint-Intermediate) and patient registration software highly preferred.
Demonstrated success in customer service and recovery. Ability to effectively deescalate and/or solve customer services amicably with patient/family/guest when required (The Right Words at The Right Time).
Demonstrated ability to effectively multi-task and effectively cope with change. Can shift gears and handle risk and uncertainty comfortably. Proven success managing projects.
Increased Security Clearance may be Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
Must possess a valid Virginia driver’s license and be able to meet the insurance requirements if required by position.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf )
