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Parking Manager

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Parking Manager

Salary

$50,624.00 - $58,217.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12740

Department

General Services

Division

Parking

Opening Date

12/19/2024

Closing Date

12/30/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.

This position is designed for a forward-thinking leader who will develop innovative strategies to elevate the customer experience. The position oversees the division's parking operations unit, ensuring smooth and top-notch special event staffing and management. Manages the daily operation of city-owned parking lots and garages. Oversees the supervisors of the division and other personnel of the parking department. Provides administrative, budgetary, and staffing leadership and support. Negotiates and coordinate arrangement with merchants, public safety and transportations groups. Functions as safety officer.

Essential Functions

Essential functions include but are not limited to:

• Administers the operational facet of the division by ensuring staff preparedness for opening and closing, collecting revenue, resolving problems, assisting the parking administer, receiving and disseminating information and instructions, reviewing reports, preparing reports, overseeing money, safety and public relation issues.

• Supervise and inspire a diverse team of employees, including eight (8) parking supervisors. Foster a culture of continuous improvement, professional development, and excellence in customer service. Your leadership will be crucial in creating a team that is both motivated and forward-thinking.

• Provide supervision by evaluating, developing, and disciplining employees, providing coaching, overseeing interview process, orientation and quality control of existing staff, and overseeing written employee commendations.

• Participates in special event planning requiring parking; this includes, but is not limited to, attending meetings, ensuring parking facilities are properly staffed, providing attendance information and other requested statistics.

• Drive the division’s commitment to superior customer service by implementing strategies that enhance the parking experience for all parking customers. Ensure that customer service standards reflect the City’s dedication to quality and satisfaction.

• Responds to customer complaints by addressing issues without compromising policies and guidelines.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Required:

• Three years of experience as a supervisor in cash collection or record keeping.

Additional Information & Requirements

• Valid Driver's License required (A DMV transcript dated within 30 days will be required if selected to hire).

Work Location:

• Waterside Garage 50 Martins Lane Norfolk, VA 23510

  Work Schedule :

• Wednesday - Sunday 3:00PM – 12:00AM 40 hours per week

Signing Bonus:

• This position is eligible for a$5,000 signing bonus.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  Please indicate which answer best describes your highest level of education.

• High School Diploma or equivalent

• Some college of Associate's Degree

• Bachelor's Degree or higher

  03

  How many years of experience do you have in managing and supervising staff?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  04

  How many years of experience do you have in developing work schedules for staff including managing overtime?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  05

  How many years of experience do you have conducting staff performance evaluations?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  06

  How many years of experience do you have supervising cash collection operations, conducting audits and/or financial record keeping?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  07

  How many years of experience do you have developing or assisting in special event planning?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  08

  Please briefly share information about your role in developing or assisting in special event planning and what made the event a success?

  09

  Have you ever performed performance evaluations for staff you have supervised?

• Yes

• No

  10

  How many years of experience do you have with customer service?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  11

  Please indicate how many years of experience you have working in a municipal or private parking operation?

• No experience

• Less than 3 years

• 3-5 years

• 5-7 years

• Over 7 years

  12

  Do you have experience working with a parking access control system?

• Yes

• No

  13

  Do you have a Valid Driver’s License?

• Yes

• No

  14

  Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

  15

  Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

  16

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  17

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  Required Question

Agency

City of Norfolk

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