Easter Seals Jobs

GENERAL SUMMARY

The Manager, Quality and Data Analysis is responsible for managing centralized services for the Children’s Medical Group (CMG) line of business (Centralized Care Coordination, Centralized Triage and Primary Care Outreach) Incumbent will work closely with Manager, Performance Improvement to monitor and ensure quality metrics are being met and implement solutions to improve as required. Functions with a high level of independence in performance of role. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages a team of Primary Care Outreach Coordinators responsible for closing care gaps by scheduling well visits.

Manages a team of Centralized Triage clinical staff responsible for conducting triage calls for CMG.

Manages a team of Centralized Primary Care Coordinators (PCC) responsible for closing clinical care gaps and conducting care coordination services. Will have oversight for PCCs not in the centralized model.

Maintains Primary Care Coordinator training guide and is responsible for initial and ongoing training for all teams.

Collaborates with Fortify, our Clinically Integrated Network (CIN) and North Carolina Medicaid payors to review quality goals and care gaps.

Reviews productivity (quality, safety, efficiency) of health care provided by the centralized teams. Develop, implement, maintain and audit progress and outcomes with respect to quality, data, and program initiatives of the centralized teams.

Identifies, assesses, and resolves issues related to data quality.

Utilizes strong interpersonal and presentation skills to deliver analysis and findings for various audiences.

Manages assigned projects to ensure deliverables are met in accordance with established deadlines.

Collaborates with appropriate stakeholders (physicians, leaders, and staff) to obtain, document, and validate information related to assigned projects. Generate data reports and presentations for management.

Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.

Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.

Performs others duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Required Licenses and/or Certifications

• None required

Preferred Licenses and/or Certifications

• Project management or LEAN certification and/or Lean Six Sigma Black Belt certification preferred.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Required Education and Experience

• Must have 2 years of experience leading and facilitating quality improvement projects from start to finish with measurable results and operational impact.

• Must have 2 years of experience successfully leading and managing people.

Preferred Education and Experience

• Bachelor’s degree in healthcare management preferred.

• Previous related project management experience preferred.

Required Knowledge, Skills, and Abilities

• Ability to demonstrate working as a member of cross-functional teams.

• Must possess high level critical thinking and problem-solving skills to troubleshoot any technical or operational issues to best meet the needs of the organization.

• Must demonstrate high level of organizational skills to manage projects, timetables and implementations.

• Exhibit strong knowledge of basic clinical process, medical record documentation, policies and procedures, concepts, practices and procedures related to quality and process improvement functions and basic clinical concepts.

• Strong analytical skills to interpret, report data and translate information into specific operational conclusions or recommendations with respect to business goals.

• Ability to work independently, use independent judgment and take appropriate action with little or minimum supervision.

• Must possess excellent listening skills, strong verbal and written communication skills for one-on-one interaction and facilitating group discussions/meetings with all levels. Must possess diplomacy, professionalism and the highest level of customer service proficiency.

• Strong proficiency and technical aptitude in MS Office products, including Excel, PowerPoint, Outlook, Word and graphics software.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)