Job Information
Old Dominion University CRM Manager in Norfolk, Virginia
Posting Details
Job Title CRM Manager
Department ENROLLMENT MANAGEMENT
Position Number FP527A
Location Norfolk, VA
Job Summary
The CRM Manager provides technical support for Enrollment Management with particular emphasis on the Constituent Relationship Management ( CRM ) tool for recruitment and retention within Enrollment Management. The tool will be used to communicate with prospective and enrolled students providing outreach and academic support to promote student success. The position supports the implementation and maintenance of the CRM product across the university. Technical skills support strategies through integration of portals, letters, emails, texts, telecenter, application management, checklists, and nudging via mobile tools.
Position Type FullTime
Type of Recruitment General Public
Minimum Qualifications
Master’s degree in a related field of study or a Bachelor’s degree and an equivalent combination of education and experience to a Master’s degree in related field of study.
Considerable knowledge of CRM administration and system and processes.
Considerable knowledge of programming procedures and programming languages including Visual Basic, Java script and SQL ; Some knowledge of web technologies; Excellent organizational skills; Excellent oral and written communication skills.
Ability to meet deadlines and to work under the pressure of short time constraints.
Considerable experience working with mass communications in multiple forms, relational database management and development, and reporting.
Several years administrative experience preferably in a higher education environment.
Demonstrated experience with Microsoft Office Professional Software.
Preferred Qualifications
Some experience with Ellucian or other Enterprise Resource Planning ( ERP ) system preferred.
Considerable experience with Salesforce.
Conditions of Employment
Job Open Date 05/17/2024
Open Until Filled Yes
Application Review Date 06/17/2024
Job Close Date
Special Instructions to Applicants / Additional Materials Required
Remote work is negotiable
Criminal Background Check The final candidate is required to complete a criminal history check.
Department Information
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
ODU Statement
Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Other Document
Supplemental Questions
Required fields are indicated with an asterisk (*).
