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R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place sto Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation: Senior Director – IT Infrastructure

Reports to (level of category): VP - Infrastructure

Mode of Work: Hybrid

Shift Timing: 3 pm to 12 am

Job Location: Chennai, Hyderabad, Noida, Gurugram

We are seeking a highly experienced Senior Director to lead and manage our AVD (Azure Virtual Desktop), Office 365, Desktop Engineering, and Cloud Infrastructure Operations. In this critical leadership role, you will oversee the design, implementation, optimization, and maintenance of all desktop and cloud infrastructure solutions, ensuring seamless collaboration, productivity, and innovation across the enterprise. The ideal candidate will have a strong technical background, exceptional leadership skills, and the ability to drive strategic initiatives that align with the company’s overall goals.

Responsibilities:

Leadership & Strategy:

Lead and manage a team of engineers, architects, and technical specialists across AVD, Office 365, desktop engineering, and cloud infrastructure operations. Develop and execute strategies for cloud desktop technologies, cloud migrations, Office 365 optimization, and end-user computing (EUC) solutions.

Cloud Infrastructure & Desktop Engineering:

Oversee the architecture, design, and deployment of desktop solutions, focusing on Azure Virtual Desktop (AVD), Office 365 integrations, and cloud-based desktop environments. Ensure scalability, security, and efficiency of the enterprise infrastructure while supporting business growth and innovation.

AVD & Office 365 Optimization:

Drive the adoption of Azure Virtual Desktop (AVD) and Office 365 technologies, optimizing for performance, cost efficiency, and security. Ensure effective management of both virtual and physical desktop environments while providing high availability and user-centric solutions.

Cloud Operations & Integration:

Manage the full lifecycle of cloud infrastructure operations, ensuring the integration of desktop solutions within the larger enterprise cloud strategy. Collaborate with other teams to ensure cloud platforms are aligned with business objectives, security standards, and best practices.

Collaboration & Cross-Functional Engagement:

Work closely with IT leaders, business stakeholders, and external vendors to align cloud infrastructure and desktop engineering initiatives with organizational needs. Drive improvements in collaboration tools, including Microsoft Teams, SharePoint, and other Office 365 applications.

Security & Compliance:

Ensure that all cloud and desktop solutions comply with company policies, industry standards, and regulatory requirements. Lead initiatives to ensure strong security posture, including identity management, data protection, and disaster recovery strategies.

Performance & Budget Management:

Monitor and report on the performance and operational health of desktop engineering and cloud infrastructure systems. Oversee budgeting and cost management for cloud services, ensuring efficient resource allocation and utilization.

Innovation & Continuous Improvement:

Stay ahead of industry trends, emerging technologies, and best practices. Evaluate and implement new solutions and tools that drive operational efficiencies, enhance user experiences, and support organizational goals.

Required Qualification:

Bachelor’s degree in computer science, Information Technology, or related field. A master’s degree is a plus.

Experience:

15+ years of experience in IT infrastructure, with at least 5 years in a leadership role overseeing cloud infrastructure, desktop engineering, or related areas.

Extensive experience with Azure Virtual Desktop (AVD), Office 365, and cloud infrastructure management.

Proven track record in cloud strategy, migration, and integration.

Strong background in managing large-scale desktop engineering initiatives, including both virtual and physical desktop environments.

Experience in managing cross-functional teams and working in a global organization.

Background in enterprise security and compliance

Skills and Knowledge:

In-depth knowledge of Microsoft 365, Office 365, and related enterprise tools (e.g., Teams, SharePoint, OneDrive).

Expertise in Azure, AWS, and cloud-based desktop solutions.

Strong understanding of virtualization technologies, networking, and cloud infrastructure operations.

Experience with ITIL and Agile methodologies.

Strong leadership skills with the ability to motivate teams and drive change in a fast-paced environment.

Excellent communication and interpersonal skills, with a collaborative approach to problem-solving.

Certifications (preferred):

Microsoft Certified: Azure Solutions Architect Expert

Microsoft Certified: Modern Desktop Administrator Associate

ITIL v3 or v4 Foundation certification

Language:

English

Hindi

To learn more, visit: www.r1rcm.com

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.