Job Information
Oracle Senior Analyst - Oracle EBS SCM Func Specialist in NOIDA, India
Job Description
About Oracle Customer Success Services
Who better to support Oracle...than Oracle? https://www.oracle.com/support/customer-success-services/
With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more.
When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.
Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.
Career Level - IC3
Responsibilities
The main role of a Support engineer is to troubleshoot and resolve highly complex functional problems. The key skills put to use on a daily basis are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
Education & Experience:
BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.
5+ years relevant working experience
##Functional Knowledge & Skills:
Must have good understanding of the following Oracle eBiz Supply Chain Management 12.2.10 capabilities.
We are looking for a functional person who has real-time hands-on functional/product experience; and/or worked with L3 level support; and/or having equivalent knowledge.
We expect candidate to have:
Strong Supply Chain business processes knowledge and concepts.
Implementation/Support experience on EBS SCM Modules like Inventory, Order Management, Warehouse management and Cost Management
Candidate must have hands on experience in the following 4 modules - EBS SCM Modules Inventory, Order Management, Pricing and Shipping.
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle EBS SCM.
Basic Technically skills in SQL, PLSQL, Java, OAF, Reports
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle SCM.
Strong problem solving skills.
Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
High flexibility so you remain agile in a fast changing business and organizational environment.
Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
# Personal Attributes:
Self driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Values and enjoys coaching/knowledge transfer ability
Values and enjoys teaching technical courses
Note:
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
The position is based out of Bangalore/Hyderabad/Noida, the candidate should be willing to relocate to either Bangalore/Hyderabad/Noida
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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