Job Information
UKG (Ultimate Kronos Group) Mgr. Learning Program Management in Noida, India
About the Position:
The Learning Delivery Manager leads a team of Product Instructors and Program Managers and supports all areas of the business, when it comes to Learning. This position focuses on growing and developing instructors to deliver product learning to all customers, internals and partners; collaborating and supporting the regional customer facing teams, including sales and services; as well as representing regional needs within the Global Learning Delivery and Enablement Team. The position requires up to 25% travel, both within India and occasionally to other countries, including the United States.
Job Requirements:
Manage the day-to-day activities of Instructors and Services Enablement Program Managers in India, including staffing and team processes.
Responsible for the performance process of each team member, including setting goals to meet objectives set by UKG; individually tailored growth and development opportunities
Accountable for the performance and results of the team.
Partner with Sales and Service organizations, providing support on all aspects of Learning for India.
Responsible for monitoring and resolving overall satisfaction issues within company guidelines.
Continually develop and improve leadership capabilities to enhance effectiveness.
Manage recruiting activities and onboarding of new hires to the team.
Sponsor, lead, and actively contribute to internal projects and workgroups in the region and the Global Learning Delivery and Enablement team.
Lead and participate in the ongoing refinement of team tools, standards, and processes.
Position Qualifications
A Bachelor's degree or equivalent is required.
5+ years corporate training experience in a fast-paced environment, working with all phases of training development, delivery, support and operations.
Experience leading people and managing teams in different countries and time zones.
Proven leadership and coaching ability required.
Good interpersonal and communication skills that apply to varying audiences.
Acute business acumen and understanding of organizational issues and challenges.
Experience with UKG products is preferred but not essential.
Demonstrated ability to adapt to situations and prioritize tasks.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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