Easter Seals Jobs

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

The HR Support Line Agent receives incoming calls from internal (via phone, chat, or email) regarding HR inquiries, HR policy, payroll, absence management, leave management, retirement & other internal systems. The Agent will resolve the inquiry or escalate the inquiry to the appropriate departments or 3rd party providers when appropriate.

The individual in this position is primarily responsible for courteous, efficient, frequent, and complete communication with employees at all levels (employee (current or former), Manager, Director, or VP).

Job responsibilities include:

• Answer all inquiries from internal or former employees via phone, chat, or emails.

• Whenever possible, provide 1st call resolution for all inquiries.

• Document appropriate information for each inquiry into a case management (ticketing) system and ensure the ticket is accurately dispositioned.

• Work with various internal departments when applicable to resolve inquiries (i.e. Payroll, Absence Management, Time Management, etc.).

• Perform administrative tasks in various internal systems (i.e. Workday, Kronos, LeavePro) to complete processes related to retirement, termination, payroll, disability leave, etc.

• Aid in the upkeep of internal knowledge base and process documentation.

Candidate minimum requirements include:

• Must be able to work 10:30am - 6:30pm EST (includes 1 break and 1 lunch).

• Must be able to work independently in an agile/virtual environment.

• Must proficiently speak, annunciate, read, listen, comprehend, and write English.

• Must be able to utilize resources available to them to effectively resolve inquiries.

• Must have excellent customer service skills with the ability to diffuse difficult situations.

• 2 or more years of experience working on a United States call center with:

• All English-speaking callers

• With up to 98% of time being dedicated to taking phone calls

• Proven ability to use call center technology.

• Proven ability to use a centralized Knowledge Base.

• Proven ability to use a case management / ticketing system.

• 2 or more years of experience working in or answering questions related to United States Payroll.

• 2 or more years of experience working in or answering questions related to United States Absence Management or Leave Management. Specifically preforming intakes for leaves such as short term or long-term disability, personal leave of absence, and FMLA.

We will:

• Provide the will: opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally ( P B Live Well )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.