Easter Seals Jobs

Business Systems Analyst- ServiceNow

General Information

Ref #:

20240040277

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The Enterprise Service Management team supports and maintains the UKG ServiceNow application environments.

The role encompasses entry level customer service skills to assist end users on their ServiceNow incidents or tasks and work with the Enterprise ServiceNow Team on platform projects and enhancement requests.

Working with the Enterprise ServiceNow Platform team, requests are vetted, reviewed, and documented into Agile stories for future development. The position is responsible for the functional and user testing completion of ServiceNow work that originates from incidents to enhancements, or from our portfolio projects.

This position is in our Noida, India location.

• 3 days in office required every week

• Work hours: 3:00 PM – 00:00 AM IST

Job Responsibilities

• Participates in requirements gathering sessions on assigned demand intake requests assigned, collaborates with ESM team members and business stakeholders, documentation of requirements following existing requirements gathering and documentation policies and standards.

• Creation of Enhancement to story of business requirements using available templates.

• Responsible for representing the story to Story & Architecture Review sessions.

• Responsible for keeping business records up to date and for communicating status to end users.

• Responsible for assigned functional and user acceptance testing tasks to support both the development workstreams defined for the ESM team; evaluate and document test cases, including regression for both functional and user acceptance test scenarios.

• Assists with User Acceptance Testing execution and validation and resolution of defects for ongoing ESM team projects.

• Follow the implemented Demand management processes to meet department and business stakeholders’ expectations.

• Participate in team activities regularly to understand business needs and challenges and facilitate continual improvements on ServiceNow.

• Collaborate with business users on configuration, implementation, and upgrade of ServiceNow to obtain performance needs.

• Provide demand management and testing support to business user issues, for ServiceNow aligned to support SLAs and meet CSAT targets.

• Support the creation and maintenance of documentation (use and create functional/design requirements, change requests, code documentation, test plan, strategy, and steps)

• Provide show-back on new/existing functionality to key business users, as well as end users.

• Create Agile stories and Acceptance criteria to build test steps to support work.

• Generate reports, analyze data, and present conclusions that give the team visibility on both manual and automated testing.

• Supplies test-related information (test/debug times, yields) to Manufacturing Engineering group for product routing creation and update

• Develops good knowledge of ServiceNow and business processes and uses the knowledge to help design automated testing

Qualifications

Qualifications

• 2 - 5 years as a Business Systems Analyst

• 1-3 years of technical and testing experience in ServiceNow system administration or similar IT/business systems

• Experience with ITSM systems and processes

• Excellent user story and test case authoring skills

• Excellent verbal and written communication skills

• Proficiency in demand management and gathering business requirements for IT or business stakeholders.

• Knowledge/Certification of ITIL, Agile, and Test Management 2.0 (ServiceNow) is a big plus.

• Working knowledge and proficiency with ServiceNow’s Automated Testing Framework is desired.

• Strong analytical and problem-solving skills

• Ability to work in a fast-paced environment required.

• Must be able to work independently and in a team setting.

• Bachelor’s degree in computer science or a related IT field

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.