Easter Seals Jobs

Introduction

The TBM Council is seeking a Partner & Program Operations Specialist for an expanding team managing our Technology Business Management (TBM) community. With nearly 19,000 members and scaling fast, the TBM Council is a non-profit open ecosystem underwritten by IBM and sponsored by GSIs like Accenture, Deloitte, PWC and Cap Gemini, as well as other ecosystem solution and service partners like LeanIX, etc... The Council staff are full-time employees of IBM who manage all aspects of the Council’s operations, strategy, revenue, membership, events, training and certification, and standards, working in partnership with the TBMC board and community members.

Reporting to the General Manager of Growth Programs, this program specialist will focus on the planning, execution, and promotion of TBM Council's sponsoring partner members and ecosystem activities. The ideal candidate brings experience and ability across a combination of program management, partner ecosystem program management, partner channel sales, community engagement and marketing communications.

Your role and responsibilities

• Partner with the General Manager of Growth Programs to develop and manage a thriving partner ecosystem and training business for the Council.

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Conduct proactive engagement with partner members and prospects to strategize and implement programs and activities to maintain and expand the Council’s Ecosystem of Partner Members.

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Support partner member sales and contracts, streamlining processes and stewarding agreements.

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Ensure all ecosystem partners are maximizing their entitlements, compliant with their agreements and adherent to the Council’s policies and parameters.

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Help manage training and partner-sourced revenue and forecast for new revenue based on prospecting efforts.

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Coordinate with marketing and other Council staff members to ensure all partner entitlements, benefits, and rules are adhered to for TBM Council events, training, activities, communications, and promotions.

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Serve as main point of contact for assigned partner members and prospects, while helping to ensure all partners have a great membership experience.

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Gather feedback from partner members and make recommendations to Council leadership to continuously improve and adapt partner programs.

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Help manage and develop content for email, web or social communications from partners to the Community, ensuring appropriate messaging, timing, and coordination to drive successful event and training recruitment.

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Help plan, manage, and implement partner specific events and partner participation and sponsorship of TBM Council events.

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Coordinate with members, non-members and critical partners on content development, training and presentations for Council events, virtual or in person.

Required technical and professional expertise

• 2-5 years' relevant experience in a fast-paced environment. Background with a technology company or a technical community is necessary.

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Previous program management and partner engagement experience.

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Prior understanding and management of a channel or technology partner ecosystem is ideal.

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Excellent organizational, problem-solving, and project management skills.

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Strong written, presentational, and oral communications.

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Customer service and community-first mindset.

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Ability to work independently, exercise judgment and meet time-sensitive goals.

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Experience managing financial contracts or partnering with legal is very helpful.

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Ideally, an understanding of the TBM model and discipline and experience working with both leaders and practitioners of TBM. Any knowledge of FinOps, SAFe or related disciplines is an advantage.

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Experience working with an open source or other industry community and ability to build engagement and scale with a community.

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Strong analytical and data-driven mindset.

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Team player able to work with virtual and global cross-functional teams.

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Ability to travel up to 20%, including international travel.

Preferred technical and professional experience

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