Job Information
Subaru of America Quality Engineering Management Team Manager in NJ, United States
Love. It’s what makes Subaru, Subaru®. And as a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Position Summary
The Quality Engineering Management Team Manager leads the resolution of vehicle quality issues in North America, coordinating with Fast Action & Solutions Team (FAST), Subaru of America (SOA), Subaru Corporation (SBR), and Toyota Motor Corporation (TMC). This role oversees the SRD-NJ Quality Engineering Management (QEM) team, manages issue investigation and progress, and ensures effective communication and collaboration to achieve swift quality improvements. The manager also develops team members through training, performance evaluations, and career development activities.
Major Responsibilities
Works with relevant parties to quickly resolve quality issues for vehicles sold in North America. As leader of Quality Engineering Management (QEM) team, focuses on issue status management and progress with Toyota Motor Corporation’s (TMC's) developed/produced vehicles.
Shares information with TMC's North American bases and Subaru Corporation’s (SBR's) EV Center regarding TMC jointly developed vehicles and formulates strategies to investigate and request improvement and share them within Fast Action & Solutions Team (FAST). Serves as main point of contact for the involved teams regarding assigned quality issues.
Manages, trains, and guides team members, including career development, performance evaluation, and hiring activities.
Travels to retailers as necessary to inspect customers' vehicles and issue reports (Quick Response Activities [QRAs]).
If parts are recovered, investigates the parts in cooperation with SBR/TMC/suppliers.
Monitors the progress of the issue and develops information at quality progress meetings. Acts as project manager over deadlines, tasks, and priorities. Understands chain of command and uses knowledge, skill, and relationships with various groups to move an investigation to its conclusion.
Participates in multiple quality progress meetings held at FAST to be well-informed of quality overall in North America.
Additional Responsibilities
Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and Canada, etc.).
Required Skills & Personal Qualifications
General knowledge of vehicle construction.
At least (8) years of related work experience, including:
At least (5) years of experience in automotive engineering or quality control management preferred.
Experience with people management preferred.
Technical knowledge and experience in electrical, mechanical, and software (Android OS, Linux, JAVA, C, etc.) based on automotive engineering preferred.
Strong written and verbal communication and presentation skills.
Ability to multi-task and prioritize while working in a fast-paced team environment.
Excellent problem-solving and root-cause analysis skills.
Strong computer skills (including Microsoft Office with particular emphasis on Excel and Access), as well as ability to create reports and databases.
Ability to foster cross-organizational teamwork.
Ability to interact effectively with Japanese people and adapt to Japanese business practices.
Education/Experience Requirements: BA/BS with 8-10 years of relevant experience
Work Environment:
Required Travel: 10% (May Include weekend and occasional overseas travel)
Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)
Physical Demands:
Can perform light mechanical duties similar to an automotive technician.
May be required to lift moderately heavy automotive components up to 50 lbs.
Internal Work Environment:
High pressure and deadline-oriented projects.
Frequently shifting priorities according to in-demand technical topics.
Frequent use of headset.
Prolonged use of PC.
Compensation: The recruiting base salary range for this full-time position is $89,400 – 120,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1) In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days.
Tuition Reimbursement Program
Vehicle Discount Programs
See our Careers landing page for additional information about our compensation and benefit programs.
