Job Information
Liberty Home Care Home Care Administrative Coord. / Service Rep. Bilingual in Niagara Falls, New York
The Home Care Administrative Coordinator is responsible for participating in the planning and scheduling of patient visits in addition to performing tasks in support of Liberty staff. Major responsibilities include maintaining daily staff schedules, coordinating services with contracted agencies, constant communication with staff regarding all job related issues, preparing reports as necessary. Qualifying all requests for proper insurance information and authorization where applicable.
Duties & Responsibilities
Maintain daily staff schedules
Collaborate with team to provide ongoing information regarding patient needs
Process requests for home care services/referrals
Ensure all information/documentation required for billing claims to insurance provider(s) is collected and completed. Including but not limited to Certificates of Medical Necessity (CMN’s), prescriptions, and physician’s orders
Collaborate with designated individuals on record reviews, audits, and quality initiatives.
Assist with scheduling/coordinating for Licensed Home Care patients as well as Consumer Directed Patient Attendant services (CDPAS)
Assigns personnel as directed by the Director of Patient Services/Director of Liberty Home Care/designee
Assists Durable Medical Equipment (DME) department with processing requests for medical equipment
Maintains and updates internal systems used for scheduling personnel, tracking
Ongoing communication with staff regarding job assignments, requirements and other job related issues
Creates and maintains all pertinent patient files, primarily in electronic format
Maintain documentation of changes in schedules and reports of concerns from both clients and staff
Contact patients, insurance providers, clients and others to ensure compliance with current business related policies and procedures
Prepares reports as necessary. Including but not exclusive to weekly referral reports, staffing needs, time and attendance reports, issues reports
Verify timecards and identify any variances in actual versus time scheduled for payroll and billing as necessary
Participates in quality assurance, employee recognition activities and corporate representation as assigned
Will assist with interpretation for all Spanish speaking customers for all departments within Liberty Home Care as needed
Assist with community outreach opportunities as needed
Supports the mission, vision, values, and goals of Liberty Home Care
Present the organization in a pleasant and professional manner at all times
Maintain strict confidentiality of information
On-call responsibilities and other duties as assigned.
Qualifications
Fluent in Spanish (written and verbal)
Demonstrates a sympathetic attitude toward those in need of care
Strong verbal and written communication skills
Associates degree preferred or relevant work experience in a similar setting
Demonstrates excellent telephone etiquette
Strong problem solving skills and ability to prioritize and multi-task
Ability to perform data entry and look at a computer screen for up to seven hours daily
Strong organizational skills and the ability to work under pressure
Computer skills including familiarity with Microsoft Windows and Office products
Willingness to accept on-call assignments when necessary
Working Conditions
Work performed in a professional office environment
Physical ability including but not limited to: walking, bending, stopping, climbing stairs, sitting and speaking on the telephone for long periods of time
Intermittent reaching, stooping bending, kneeling, and crouching
Periodically lifting up to 50 pounds
Vision acuity correctable to normal
The pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of the benefits package, which includes, among other benefits, healthcare/dental/vision, PTO, and retirement
