Job Information
Bright Horizons Marketing Program Manager-Hybrid in Newton, Massachusetts
The Marketing Program Manager will work in tandem with Program Managers, Portfolio Managers, department leadership, key stakeholders, or the PMO Director to perform project management duties in support of the completion of projects. PM(s) participate during all phases of the project management process and will also run smaller projects themselves. The PM will schedule and conduct project meetings, communicate assignments and expectations to the project team members and stakeholders, and track the completion of project deliverables to ensure the quality and integrity of all project-related deliverables and products. The PM may also be responsible for developing and implementing process improvement projects, overseeing and enhancing prioritization and intake series as well as overseeing the development of key resource libraries to ensure consistent, predictive high-quality output, transparent request management with stakeholders, and continual improvement in processes.
Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
What you will do:
Lead the development and implementation of process improvement projects across the organization, working closely with PMO leadership, department, or Line of Business (LOB) teams to identify process improvement opportunities and implement solutions
Develop requirements templates that outline project scope, objectives, timelines, stakeholder assignments and resource requirements with clearly identified business needs
Collaborate with stakeholders to ensure that project objectives align with business goals and support overall organizational strategy
Develop and implement project management processes and tools, ensuring that they are standardized and scalable across the project/team/department
Develop and maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives
Conduct training and coaching sessions to improve process improvement capabilities within the organization
Conduct feedback sessions to ensure we are applying change management best practices that support adoption and improvement in projects/processes while implementing
Contribute to the resource library with documented processes to ensure adoption and ongoing training support for new team members
Typically manages projects of 1-12 months in duration
Maintain and monitor project plans, project resources, and budgets
Prepare necessary presentation materials for meetings as well as document and follow up on important actions and decisions from meetings
Resolve and/or escalate issues in a timely manner
What you bring:
Bachelor's Degree in Project Management or related degree - or relevant experience in lieu of degree
Master's Degree in Business, Technology, or related degree - Preferred
4 years in Project management - Required
Additional Job Requirements:
Strong verbal, written, and presentation skills
Skilled at making educated decisions on how to manage tasks with the team, with some supervision as needed
Exercise sound judgment to meet deadlines and prioritize projects and tasks
Work with minimum supervision, but, when necessary, consult with either PMO leadership or project/program stakeholders for direction and/or clarity
Ability to communicate with the core project team as well as leverage the PMO team for best practices
Excellent customer service philosophy and communication skills, including the ability to navigate difficult or challenging situations
Ability to analyze and understand business requirements in a variety of functional areas and the flexibility to adapt quickly to new and changing information
Ability to work in a virtual collaborative environment
Demonstrate impeccable organization, attention to detail and follow-up
Ability to understand technical dependencies and prioritization across teams
Must have a background in process improvement methodologies with a strong focus on change management and process documentation
Must have a baseline understanding of prioritization and be able to intake new ideas and follow through for added clarification as needed
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The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:
Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at bhrecruit@brighthorizons.com or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
