Job Information
Bright Horizons Director, Growth Effectiveness (Client Relations) in Newton, Massachusetts
The Director, Growth Effectiveness oversees the execution of sales content to articulate a clear value proposition for client acquisition and retention opportunities. This role supports project management, process optimization, planning, execution, and analysis of proactive and reactive proposals and presentations. Strong collaboration with sales and account management team members, sales enablement, and the broader business is required to achieve sales and retention growth targets. The position will manage a team of presentation and reporting specialists, proposal coordinators and writers, and market researchers, ensuring consistent, high-quality output for each individual project and effective, scalable processes.
What you will be doing:
Oversee the end-to-end sales support for Client Services/Client Relations, understanding the team’s selling and/or retention goals and their strategy to achieve those goals
Coordinate the development, curation, and management of core content (in collaboration with the B2B marketing team), including presentations, benchmarking, boilerplate proposal language, etc., ensuring all materials are up-to-date and readily available
Ensure concise, easy-to-understand language and compelling graphics in our core assets that align with our approved B2B approach and the Bright Horizons’ brand
Effectively leverage our sales enablement platforms to balance the necessity of self-service with projects that warrant more in-depth support and customization
Work closely with Client Services/Client Relations to understand their selling and/or retention sales objectives, buying influences, weaknesses and opportunities, along with Bright Horizons positioning, effectively translating the agreed-upon strategy into a winning sales story that is consistently represented in high-quality sales collateral and materials throughout the sale
Have courageous conversations that challenge the status quo and support a culture of continuous improvement of growth processes, content, and outcomes
Pays close attention to what works well and what doesn’t, with the goal of continuously optimizing existing approaches; proactively solicit feedback regarding areas for improvement for the team
Develop and maintain strong collaborative relationships with the B2B content team members, graphic designer(s), growth training team, consulting, and other support teams to ensure alignment within cross-functional initiatives
Oversee an effective team of presentation, proposal, research and/or reporting specialists, supporting their training and professional development, and establishing effective job processes
Lead regularly scheduled conference calls/meetings with team members to discuss project progress, identify areas for cross-training, sharing best practices and newly developed materials
Monitor and analyze sales data to identify gaps, track the effectiveness of enablement efforts, and make data-driven adjustments
Handle and resolve client and internal customer issues as necessary in an appropriate and professional manner
Exemplifies and fosters the Bright Horizons culture and HEART Principles in all work functions and internal interactions
What we hope you will bring to the role:
Bachelor's Degree in Business, Marketing, Communications, or similar - Required
5 years of Supervisory experience in high-performing sales organizations (sales or enablement) - Required
Additional Job Requirements
A strong understanding of the sales and account management environment, including sales enablement, revenue-facing roles, sales support, and demonstrated knowledge of best practices, methodologies, and techniques in each of these areas
Excellent project management skills and time management
Able to manage multiple projects at once, anticipate roadblocks, juggle priorities, and meet completion deadlines
Develop a deep familiarity with the Bright Horizons buyer’s journey to support the sales team’s success through the stages of that journey – and remain able to adapt quickly as the market evolves
Expertise within Microsoft platforms including Teams, SharePoint, PowerPoint, Excel, Word, and Outlook
Technical proficiency with content management in sales enablement and CRM platforms
Able to build strong internal relationships, collaborate with cross-functional teams, build trust through authentic leadership and authentic interactions with colleagues and team members
Excellent writing and communication skills
Possess deeply acute skills as a listener, speaker, writer, and meeting facilitator; able to engage in strategic sales discussions and translate strategy into customized and successful sales presentations and proposals
Passion for the Bright Horizons mission and dedication to living our company values – our HEART principles – in each interaction everyday
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:
Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at bhrecruit@brighthorizons.com or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
