Easter Seals Jobs

ESFM

Position Title: [[Retail Operations Manager]]

Reports To:

Salary: [[Experienced]]

Pay Grade: [[14]]

Other Forms of Compensation: n/a

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

Short Description

The role of the Operations Manager of Hospitality Services will be to own the client-facing relations, including the functional operations for a busy, high-end, open-floor concept for rentable workspace for an individual or team for our HANAHAUS client and their customers. This job involves daily interactions with customers in person, requiring excellent communication skills, the ability to multitask, strong organizational skills, and experience in managing vendors such as third-party catering and event planning, building maintenance best practices, supply deliveries, and people management skills. Additionally, the job involves pursuing social networking opportunities.

Job Summary

This position manages and coordinates the 5 (FT/PT) Building Ambassadors team that oversees facility operations, projects, vendors, and maintenance. The team’s primary focus is to ensure the client has a workplace that models a comfortable and shared workspace yet is business casual and inviting. In addition, the General Manager will focus on the needs and requirements of the client to achieve extraordinary service delivery to meet and exceed the client’s expectations while working closely with onsite end-users, outside vendors, and contractors.

Do you have what it takes to be our Manager of Hospitality, Event Services, and Vendor Management? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

Essential Duties and Responsibilities:

• Responsible for ownership of the entire facility concerning the Hana Haus line of business.

• Managing vendor relationships and holding onsite vendors accountable; responsibilities include, but are not limited to, interviewing, hiring, and managing all vendors providing workplace-related services, monitoring performance and quality level.

• Serve as the primary contact for the Hana Haus workplace and services 7 days a week, Monday-Friday, 7 am to 7 pm, and Saturday and Sunday, 7 am to 5 pm.

• Manage small and large-scale events on/off-site during regular and after-business hours.

• Oversee Hana Haus programs and activities while working alongside the Building Ambassadors, ex. (Local) Community Programs, Amenities Programs, and Special Events [i.e., Onsite Production Records, Town Halls Program, etc.]

• Responsible for generating annual revenue of up to $2 million.

• Liaison for mass communications for the site (through the Hana Haus client) - take responsibility for notifying users of any potential disruption in their workday.

• Cross-function collaboration with the HanaHaus Stakeholders and SAP/GRF Subregional Head to ensure continuity and prosperity of the HanaHaus services delivery model and offerings.

• Supervise a team of 5 associates; management duties include but are not limited to the team’s hiring process, professional development, labor distribution, communication with staff members, scheduling, performance reviews, and personal responsibility for the Facility team.

• Manage (pre)engagement arrangements before the meeting starts, which includes the cleaning and setup (meeting logistics -agenda, evaluations, tent cards, pad/pen, etc.) of the various HanaHaus suites/rooms.

• Provide concierge-style service to all customers; meet and greet HanaHaus customers as they arrive at reception and escort/direct them to their assigned suite/room, as well as assist with any ad hoc requests (local restaurants/take out, hotels, theaters, etc.).

• Scope of work and duties include but are not limited to daily customer care and orientation, management of vendor contracts, and building audits.

• Safety and Security duties include but are not limited to ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, functioning as the after-hours contact for property management, and training office emergency procedures.

• Purchasing and Reporting duties include but are not limited to managing and tracking various financial reports, attendance, maintaining inventory, service reports, and accomplishments.

• Perform any additional tasks appointed by the Regional Manager or other representatives of the ESFM management team.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Req ID: 1309478

  ESFM

  Brandy Wilson