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TECHNICAL SERVICE MANAGER - REFERENCE NUMBER 327591 JOB SUMMARY:

The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Supervisor responsible for a team of technicians within the service center.

JOB RESPONSIBILITIES:

Fosters a positive relationship between the customer and the Textron Aviation service network. Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility. Ensures that work performed is done in accordance with established policy, procedure, and quality standards. Responsible for safety, quality, meeting schedules and efficiency of the Service Center Monitors the work environment to assure it is maintained in a safe and orderly condition. Identifies and corrects unsafe acts. Investigates any accidents or incidents, reports findings, complete with recommended corrective action. Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actions Monitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actions Supervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager. Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities. Provide coaching and counseling in order to manage performance of team members. Conduct and document performance evaluations Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation. Holds weekly team meetings to communicate items such as general communication and resolving programs. Post-delivery follow-up with CSM:
Assures that open issues involving parts or return maintenance are resolved. Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel. Perform duties of a CSM as designated on the off-shift.