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Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

Responsible for Service Training instructional design and contributing to the development of creative learning solutions.

Responsibilities:

• Use instructional design methodology (analyze, design, develop, implement and evaluate) to create and maintain classroom and e-Learning programs for Horizon sites and at remote vendor locations. Collaborate with other Service Training & Development areas to provide input into learning solution program design and implementation.

• Collaborate with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring. Responsible for cross-training on new/existing systems, content development tools, software and conducts pilot training of new material.

• Assist in conducting gap analysis and/or review data/metrics to determine if training solution is needed and if so, what type is required.

• Suggest training alternatives or provides educational guidance to business lines.

• Assist with the modification of design resources/schedules in response to staffing issues and/or business needs.

• Assist in monitoring provisions of Service Level Agreements (SLAs) to ensure productivity and quality goals are met.

• May represent Service Training & Development at cross-functional meetings and work group sessions.

• Perform other relevant tasks as assigned by management.

Education/Experience:

• High School Diploma/GED required.

• 2 to 4 years experience in a training role, preferably in Health Insurance industry.

Additional licensing, certifications, registrations:

• American Society of Training & Development (ASTD) Certificate helpful.

Knowledge:

• Current industry trends, learning solution, best practices

• Instructional writing style and techniques

• Web based design

• Technology based training

• Administration systems

• Healthcare industry knowledge

• Claims processing experience

• Microsoft Office

• Flash

• Captivate

• Lectora

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$69,500 - $93,030

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.