Job Information
REEDS Jewelers Luxury Timepiece Sales Specialist - TAG Heuer Boutique - Christiana Mall in Newark, Delaware
Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products. REEDS Jewelers celebrated our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.
We are seeking an innovative and ambitious Sales Associate to join our team. If you’re excited to drive TAG Heuer’s business, we want to connect! Please submit your resume for immediate review.
POSITION SUMMARY
The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding assets.
STRENGTHS FOR SUCCESS
Selling skills with ability to meet monthly personal sales goals
Strong clienteling/customer development skills
Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
Ability to establish and maintain effective relationships with customers via clienteling
Ability to learn and effectively convey product information
ESSENTIAL JOB FUNCTIONS
Sales Generation:
Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
Assists Boutique Manager with execution of store marketing initiatives
Customer Service:
Provides superior customer service
Greets all customers
Offers assistance in accordance with store customer rotation system
Answers all customer questions, offers alternate product if requested product is not available
Seeks assistance when unable to fully meet customer needs
Processes customer repairs when requested
Sends thank you notes to customers within two weeks of a purchase
Maintains store log of customer product requests
Operations:
Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
Ensures facility maintenance, presentation and organization
Exhibits proficiency in computer programs used by the Company
In absence of Boutique Manager:
Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
Receives any delivered product into inventory and makes sure it is merchandised correctly
Requirements
KNOWLEDGE, SKILLS & ABILITIES
2+ years retail sales experience required; luxury experience a plus
Previous clienteling experience
Demonstrated ability to learn a technical product strongly preferred
Ability to type and use e-mail required
Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
Ability to develop extensive brand and product knowledge
Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
Spanish and/or Portuguese language skills strongly preferred
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
