Easter Seals Jobs

Description

We are seeking a Help Desk Analyst II to join our team. This role is based in Wilmington, Delaware and offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will provide technical support to end users, maintain and troubleshoot hardware and software, and manage user accounts.

100% ONSITE IN NEWARK, DELAWARE

Responsibilities:

• Analyze, troubleshoot, and resolve issues for end users with a positive and collaborative attitude.

• Mobile Device Management

• Familiar with mobile carrier portals (Verizon/AT& T)

• Managing mobile devices, including deploying, configuring, and updating them

• Implementing security policy and enforcing compliance

• Troubleshooting and technical support for mobile device issues

• Monitoring device status and usage and generating reports

• User training and documentation on mobile device usage and best practices

• Mobile device procurement and inventory management

• Learning the latest features of iOS and Android enterprise and staying updated on MDM trends and best practices

• Managing third party MDM vendors and ensuring SLAs are met

100% ONSITE IN NEWARK, DELAWARE

Requirements

100% ONSITE IN NEWARK, DELAWARE

• Proficiency in Active Directory is necessary for this role.

• Experience with Apple Devices is required.

• Knowledge of Computer Hardware is a crucial requirement.

• Familiarity with Configuration Management is needed.

• Ability to handle Deployments is essential.

• Proficiency in MS Office 365 is a must.

• Experience with Azure Active Directory will be beneficial.

• Familiarity with Windows 11 is required.

• Knowledge of MS Windows 10 is necessary for this role.

• Ability to work with Windows Intune is a crucial requirement.

• Experience with SolarWinds is highly desired.

• Familiar with mobile carrier portals (Verizon/AT& T)

100% ONSITE IN NEWARK, DELAWARE

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