Easter Seals Jobs

Description We are looking for a Healthcare Representative to join our team in Newark, California. In this role, you will be responsible for managing a high volume of incoming and outgoing customer communications, coordinating patient care, and maintaining accurate patient records. This role offers a contract to hire employment opportunity, providing a chance to grow and advance within our team.

Responsibilities:

• Manage and respond to a high volume of incoming and outgoing telephone calls and faxes.

• Coordinate and schedule routine patient physician appointments for new and returning patients.

• Facilitate effective communication between the patient and the physician or clinic.

• Deliver expert knowledge regarding clinic-specific processes.

• Accurately document and route calls to appropriate departments.

• Identify urgent customer needs or operational issues, and escalate them appropriately.

• Work with care teams, patients, and outside facilities to obtain necessary information required for care.

• Communicate with the care team and support staff on various patient issues.

• Obtain and update insurance information in a timely and accurate manner.

• Adhere to all regulatory and compliance standards.

• Deliver a high level of customer service.

• Follow documented protocols and guidelines.

• Meet and exceed departmental quality assurance standards.

• Use reference documents and online knowledgebase tools to clearly articulate accurate information regarding services.

• Utilize the functionality of the telephone system as required.

• Perform other departmental duties as assigned. Requirements • Possess skills in 'Call Center Customer Service', 'Customer Service', 'Answering Inbound Calls', 'Answering Multi-Line Phone System', and 'HealthCare Industry'.

• Open to candidates with varying years of experience, from beginners to those with extensive history in the field.

• Must demonstrate strong communication and interpersonal skills.

• Ability to work well in a team and contribute positively to the work environment.

• Must have a high level of professionalism and adhere to the ethical standards of the healthcare industry.

• Must be able to handle patient information with utmost confidentiality.

• Ability to multitask and manage time effectively.

• Must possess problem-solving skills to address customer queries and concerns effectively.

• Must be willing to undertake continuous learning and development in the healthcare industry.

• Knowledge or background in healthcare policies, procedures, and regulations is desirable.

• Must be adaptable to changing work schedules and demands.

• Ability to handle stressful situations calmly and effectively.

• Proficient in using computer systems for data entry and communication.

• Must have a customer-oriented mindset and a dedication to providing exceptional service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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