Easter Seals Jobs

Are you a seasoned professional looking for a fantastic opportunity to lead and innovate? This client-facing role provides the chance to combine your passion for service, exceptional people skills, and enthusiasm for creating a hospitality culture in the workplace. As the Workplace Experience Lead, you will oversee and support services that significantly impact the employee and guest experience, working closely with our Account Leadership team, clients, vendors, and operational staff. You will also play a crucial role in managing the user experience during ongoing construction projects, handling a variety of client complaints, requests, and feedback to ensure a smooth and positive experience.Key Responsibilities:
Strategic Implementation: Operationalize the client's workplace experience strategy, incorporating JLL's best practices to enhance operations and create a seamless service experience.Workplace Experience Programs: Work with the client's workplace experience team to develop programs that enhance the experience of employees, visitors, clients, and vendors.Client Engagement: Act as the primary client interface for day-to-day concerns, complaints, and feedback, ensuring exceptional customer service at every touchpoint.Change Management: Participate in Client Change Management Town Halls and construction project coordination meetings to understand scope, schedules, and impacts on the client.Operational Oversight: Review and manage client impacts such as wayfinding, signage, and egress related to construction projects, ensuring minimal disruption to the workplace experience.Training and Development: Lead the review and training of staff and vendor teams, ensuring consistency and excellence in service delivery.Collaboration: Work closely with account team members to share and implement best practices, fostering a culture of continuous improvement.Innovation and Efficiency: Develop and implement innovative programs, processes, and procedures that reduce costs, increase efficiency, productivity, and quality, and mitigate risks in compliance with local, state, and federal laws.User Experience Management: Oversee the user experience during construction projects, addressing and resolving client complaints, requests, and feedback promptly and effectively.Documentation and Compliance: Document Soft Services processes and ensure adherence across the portfolio, maintaining high standards of operation.Additional Duties: Perform additional job duties as requested to support the overall success of the Workplace Experience Services.
Qualifications:
Experience: A minimum of 5 years of experience in hospitality, tourism, events, operations, property management, or C-suite client-facing facilities management. Experience managing a construction or launch project is highly desirable.Education: A college degree in business, hospitality, communications, or real estate is strongly preferred.Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Access).People Management: At least 3 years of experience managing teams, with a proven ability to lead, motivate, and develop staff.Attention to Detail: Strong attention to detail, organizational skills, and flexibility to manage multiple tasks and projects effectively.Strategic Thinking: Strong strategic and analytical thinking capabilities, with a track record of making high-quality decisions.Customer Service: A customer-focused mentality with a passion for hospitality and delivering excellent internal and external customer service.Communication: Excellent verbal and written communication skills, with the ability to communicate professionally and clearly in a fast-paced environment.Team Collaboration: A strong team player who can grasp new ideas quickly and adapt to changing directions.Innovation: High degree of innovation and independence, with the ability to work with minimal supervision.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly