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SMBC Support Staff in New York, New York

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $48,000.00 and $75,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

As a member of the Mailroom Department, Mailroom support staff plays a crucial role in ensuring efficient and timely processing, distribution, delivery of incoming and outgoing mail, packages and other correspondence within the organization.

Role Objectives: Delivery

  • Mail Handling: Receive, sort and distribute incoming mail, packages and other deliveries promptly.

  • Outgoing Mail: Prepare outgoing mail, including sealing, weighing, stamping and ensuring correct addressing and packages.

  • Record Keeping: Maintain accurate record of incoming and outgoing mail and packages including tracking and logging deliveries

  • Customer Services: Assist employees and external contacts with mail related inquires and provide courteous and professional service.

  • Equipment Operation: Operate mailroom equipment such as postage meters, scanners and multi-function copiers effectively and ensure their proper maintenance.

  • Security: Handle confidential and sensitive materials with strict protocols and confidentiality guidelines.

  • Inventory Management: Perform weekly inventory with monitoring and replenish supplies necessary for mailroom operations such as FedEx, DHL and USPS envelopes, stamps and other packaging materials.

  • Provide administrative support to the Facilities Department.

  • May require working occasional off hours as needed, including some weekends to accommodate mail volume or special projects.

  • Support team with various projects as needed.

  • Assist messenger service with internal mail for other office sites.

Qualifications and Skills

  • Relevant experience with mailing and shipping technology (i.e., postage machines, carrier shipping solutions, internal tracking applications, etc.), and knowledge of USPS and carrier regulations, services, and rates.

  • Ability to provide support and direction to a small team without direct management supervision.

  • Ability to walk to USPS/FedEx/ other office site with mail and packages.

  • Highly motivated with ability to handle multiple tasks, projects and shifts in priorities.

  • Knowledge of mailroom functions or operations.

  • Strong organizational skills and attention to details.

  • Provide clear and concise written and oral communication.

  • Ability to follow directions and keen attention to details.

  • Ability to work independently and prioritize tasks effectively.

  • Detail oriented and organized, ability to work on several projects simultaneously.

  • Ability to lift and carry packages and boxes up to 50 lbs and use a hand truck or rolling dolly for heavy items.

  • Demonstrate customer service excellence.

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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