Job Information
City of New York Supervisor, Office of Treatment, Rehabilitation & Care Coord in New York, New York
Job Description
Health Services Manager Non-Managerial L1-1006C – Multi-Civil Service Title Strategy. Open to candidates who are permanent Health Services Manager Non-Managerial L1 or the comparable civil service titles of Administrative Director of Social Services Non-Managerial L1 (Open-Competitive), Administrative Contract Specialist Non-Managerial L1 (Open-Competitive), and Administrative Staff Analyst Non-Managerial L1-1 (Permanent DOHMH employees only due to active PROMO list).
The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices. Without this position the program would not be able to achieve its goals or efficiently supervise staff while providing strategic program oversight.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Supervise office staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures including:
Timely completion of scopes of service that clearly communicate the intended purpose of contracted services, the process by which the service is expected to achieve the intended purpose, and the KPIs by which the program implementation will be evaluated.
Review program oversight related communications to contracted providers and provide edits and guidance to promote quality and consistency in program oversight.
Ensure timely and appropriate corrective action plans (CAPs) are implemented to resolve audit deficiencies, egregious or persistent problems.
Identify professional development needs and promote training opportunities for office staff.
Complete regular performance reviews of all direct reports.
Conduct direct management of an assigned program portfolio as per the Program Specialist role.
Weigh in on developing KPIs as well as assessment of current population need.
Review KPIs of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations.
Assist with the development of new programs, including: drafting and evaluation of requests for proposal (RFP); drafting of scopes of service and program standards; and identifying key performance indicators (KPIs) for successful implementation.
Liaise with personnel from State Regulatory bodies and community groups.
Address questions, concerns and complaints from service providers, participants, and other constituents.
Assist in establishing and maintaining strategic direction of the Office of Treatment, Rehabilitation and Care Coordination.
Undertake and/or participate in special projects to improve service delivery operations.
PREFERRED SKILLS:
At least 3 years of experience in behavioral health program management or direct behavioral health service delivery
At least 2 years of experience in monitoring contracted behavioral health or social services.
Excellent interpersonal, oral and written communication skills;
Ability to analyze and present data to groups and individuals
Experience with performance management;
Excellent time management, attention to detail, and organizational skills required.
Strong computer and data management skills, including proficiency with Word, Excel and Power Point.
Licensed Social Workers, Licensed Mental Health Counselors, and/or Licensed Psychologists.
Why you should work for us:
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
Commitment to Equity:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Qualifications
A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
