Job Information
Publicis Groupe Supervisor, Client Operations in New York, New York
Company description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.
Overview
Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including: Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors, and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.
Responsibilities
Macro Tasks
Project management
Process improvements
Best practice sharing
Quality assurance
Reporting & Compliance
Supervise 2-3 Associates
Daily Tasks
Work hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
Manage Associates’ workload
Lead Associates’ career development via teaching tasks and coaching skills
Connect with Strategy and Investment peers on account-specific requests
Oversee & manage Financial tasks
Managing client-specific billing procedures
Create/enforce workflows & processes such as:
Billing verification process project management
Manage competitive data and assemble competitive reporting process
Ensure accuracy of data pulls from various systems (Nielsen, MRI, Media Tools, TARDIIS)
Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
Participate in and/or lead team meetings, coordinate social events client-related functions
Assist with global billing and reporting, depending upon the client
Provide support on new business pitches, as needed
What you’re like:
Able to balance numerous, simultaneous work streams
Aligned with taking the time to teach others how to do something vs. doing it for them
Motivated to ensure a competent team, who has fun while achieving accomplishments
Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
Good at building relationships – a creative problem solver, a customer service expert, a great team player.
A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
Qualifications
Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
Proficiency in making progress/completing work, even with overlapping deadlines
Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
Experience developing and presenting your thoughts and ideas.
Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
Additional information
Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $70,000- $110,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 01/05/2025.
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