Job Information
Simpson Thacher & Bartlett LLP Sr. Office Technology Support Analyst in New York, New York
Description/Job Summary
The Sr. Analyst, Office Technology Support is responsible for providing comprehensive, operational and strategic IT service to the NYC office. Due to the nature of the role, the team is currently requiring on-site presence five days per week.
Responsibilities/Duties
Support all aspects of the IT function within the NYC office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc.
Maintain a high level of white glove customer service support for all end-users in NYC, paying particular attention to the needs and requirements of the office's VIPs ensuring they are fully supported
Provide appropriate reports of IT service issues to Global IT leaders and the Director of Administration-NYC
Collaborate with global teams and other IT Departments where required to deliver a secure, evolving and reliable IT experience for all end-users
Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues
Keep abreast of the latest development and trends within IT and keep up to date with technological and industry updates
Maintain accurate records of all Service Desk interactions and assist local and global analysts in making sure these details are captured concisely and accurately
Create, maintain and review knowledge base articles and departmental documentation
Participate and contribute in team meetings locally and globally
Assist with and coordinate the planning, scheduling and execution of computer equipment installations, office moves, imaging and upgrades where required
Help maintain inventories and all stock including but not limited to; laptops, desktops, printers, mobile devices, printers and all desktop based IT peripherals
Assist with the setup, coordination, configuration and troubleshooting of AV equipment for meetings, conferences and events
Be a point person for off-site setups including but not limited to, local Partner Retreats/Conferences, Partner events, and home setups as required
Perform other duties as assigned
Required Experience
4-5 years+ of experience providing direct IT support to customers, preferably in a law firm
4-5 years+ of experience in configuring, installing and maintaining PC operating systems and related hardware devices
Demonstrable knowledge of various telecom systems and A/V equipment
Ability to effectively present information verbally and in writing
Must have superior judgment and the ability to deal discreetly with confidential information
Ability to interact well and professionally at all times with all levels and departments
Ability to self-direct, manage multiple priorities, analyze needs, and implement solutions in a high-pressure environment
Strong attention to detail
White glove customer service experience
Must be flexible and willing to work additional hours as needed
Preferred Experience
ITIL V4, CompTIA A+ and Networking are a plus
Prior experience in a professional services environment is required; experience in a regional office of a global law firm is preferred
Required Education
- High School Diploma required
Preferred Education
- Bachelor's Degree preferred
Details
Salary Information
NY only: The estimated base salary range for this position is $100k to $110k at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
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