Job Information
The Trustees of Columbia University in the City of New York Senior Support System Specialist in New York, New York
- Job Type: Officer of Administration
- Regular/Temporary: Regular
- Hours Per Week: 35
- Salary Range: $85,000 - $97,600
Position Summary
Reporting to the Assistant Director of Facilities Systems, the Senior System Support Specialist provides ongoing implementation and day-to-day support along with maintenance of the Skire/Unifier System and other Facilities Third Party systems critical to the successful execution of construction projects in a portfolio totaling around $250 million annually.
Responsibilities
- Leads the integration of new technologies, such as Unifier, Kronos, and other third-party systems for Facilities.
- Ensures technical assistance, guidance, and support are available to approximately 400 staff, consultants, and other project system users within CU Facilities and other university departments with access to CUF systems.
- Supports ongoing and new user training on the system and its new features as they are implemented.
- Directly responsible for the daily support and reconciliation of Accounts Payable, Budget, and Payroll interfaces with other systems.
- Maintains software configurations, user accounts, permissions, and transaction exceptions. Reinforces the system's purposes, direction, and goals when assisting users.
- Acts as a liaison for the IT group to address any user needs or conflicts that may arise.
- Develops and maintains documentation to support system needs for staff, including troubleshooting steps, installation instructions, overviews of new tools, and contact lists.
- Conducts investigation and analysis to solve technical problems. Directs trouble resolution activities, coordinating with technical staff and vendors.
- Responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and the successful implementation of system software support, including ancillary software products.
- Performs limited system software administrator functions and responsibilities.
- Develops, implements, and improves reporting for end users.
- Performs other duties or special projects as assigned.
Minimum Qualifications
- Bachelor's degree or equivalent required. Four years of working experience designing and developing Enterprise Systems is required.
- Familiarity with construction management standard practices and Timekeeping System processes, policies, and procedures required.
- Ability to interact effectively and diplomatically with a wide range of individuals.
- The ideal candidate will have initiative, well-developed decision-making ability, and strong interpersonal skills.
- Excellent oral and writing skills are required.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly