Job Information
City of New York Project Manager, HERRC Sites & Special Initiatives in New York, New York
Job Description
About the Agency:
The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
We maintain building and resident safety and health.
We create opportunities for New Yorkers through housing affordability.
We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
About HRO:
The Mayor’s Office of Housing Recovery Operations (HRO) was created in the days following Hurricane Sandy to lead housing response and recovery in New York City. With funding first from FEMA for the Rapid Repairs Program and later with a CDBG-DR-grant from U.S. HUD for the Build It Back Program, HRO assisted tens of thousands of New Yorkers recover from Hurricane Sandy, including the repair, rebuilding or rehabbing of more than 20,000 homes. In the ensuing years, HRO has expanded its mission to lead both post-disaster housing recovery operations and disaster recovery preparedness.
Since the start of 2024, HRO has taken over operations of HPD’s Asylum Seeker Housing efforts, including Humanitarian Emergency Response and Relief Centers (HERRCs), Faith-Beds, and other shelters for asylum seekers.
The Project Manager for Emergency Housing Operations will be an employee of HPD detailed to HRO and will work out of HRO’s offices in lower Manhattan.
Your Team:
The Emergency Housing Operations team manages crisis response for the Humanitarian Emergency Response and Relief Center(s) and other shelters for asylum seekers, as well as being a dynamic team designed to respond to other crises with an impact on housing, such as pandemics and extreme weather conditions. This team reports directly to HRO’s Executive Director and includes staff members and leadership from across the office, as well as working in close partnership with other NYC agencies including the Office of Asylum Seeker Operations (OASO), NYC DSS, NYC Health+Hospitals, NYCEM, and others.
Your Impact:
HRO has assumed lead responsibility for managing crisis response for the asylum seeker shelters initiative. The work focuses on overseeing and preparing the launch of several asylum seeker shelter sites and programs, including congregate shelters, upstate and downstate hotels, faith-based bed programs and a hotel vouchers program to support several asylum seeker initiatives and shelters. In addition, HRO’s mission is structured to provide ongoing operational support and respond to other crises with an impact on housing.
Your Role:
The Project Manager for asylum seeker shelter sites and special initiatives ensures contractors are compliant with their scope of services and monitors the day-to-day operations of the Humanitarian Emergency Response and Relief Center (HERRC) facilities and other asylum seeker shelters.
Supporting all aspects of project lifecycles for assigned workstreams including planning, scope definition, design, execution, and delivery.
Developing and maintaining templates and tools to track project progress, facilitating the collection of project information/measurables, and managing the dissemination of information and updates related to project status updates.
Monitoring the progress of projects and the status of deliverables; proactively escalate any/all issues or risks.
Serving as a point of contact for various HPD departments, City agencies, and contracted vendors.
Assisting in planning and conducting trainings including creating any required training materials.
Providing on-site support related to project implementation and oversight.
Providing policy and operational support/guidance and helping develop strategies for improving service delivery within the assigned workstream.
Assisting in reviewing and approving invoices; and providing recommendations related to budgetary planning.
Your Responsibilities:
Providing administrative and operational support for daily needs at asylum seekers shelters and other projects as needed.
Support all aspects of the project lifecycle including planning, scope definition, design, execution, and delivery, including development of administrative and operational processes, templates, procedures/protocols, and other core documents.
Working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Support management of day-to-day operations and developing and managing vendor relationships.
Support the finance team in reporting, documentation and invoice review and operational approval.
Providing status reporting regarding project milestones, deliverables, dependencies, risks, and issues; communicating across leadership.
Reviewing invoices from ongoing contracts to ensure deliverables and standards of services are being met and costs are reasonable and contained.
Support management of day-to-day operations and vendor management relationships including conducting site visits.
Monitoring site capacity at each of the vendors’ managed facilities.
Support the finance team in reporting, documentation and invoice review and operational approval.
Other related duties, as assigned.
Preferred skills:
Experience managing a large team.
Experience managing multiple external contractors/vendors.
Experience managing a complex operation, particularly a 24/7 operation.
Experience with community engagement and/or familiarity with local community service providers/non-profits.
Experience and/or familiarity with legal service provision for immigrants and/or asylum seekers.
Experience utilizing data analysis to inform and shape decisions
Fluency in languages other than English, particularly Spanish.
Ability to develop and maintain cooperative and effective working relationships with a variety of individuals, groups, and organizations.
Excellent written and verbal communication and presentation skills, including ability to tailor technical material to a variety of audiences (e.g., administrative, and technical leaders; front-line staff).
Ability to maintain a high-level of accuracy, transparency, and accountability in all work products.
Experience with, or knowledge of, trauma-informed service delivery.
Keen attention to detail, flexibility, and an enthusiastic work ethic.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
